Authorized E-MetroTel Reseller Partners are required to successfully complete technical certification on the UCX product. UCX Technical Certification accomplishes several common objectives: it ensures that partner technical craft-persons have the necessary skills to install and support their UCX end customers, and it fosters a community of certified experts who are able to articulate and promote the numerous technical attributes that differentiate the UCX appliances from competitors’ offerings.

The UCX Technical Certification program currently consists of several categories with associated documentation and virtual training sessions as listed below.

Learning Roadmap

UCX Product Installation

100 UCX Software
101 System Preparation
102 Common Provisioning Steps
103 Implementing Call Flows
104 Call Flow Management
105 Programming Extras
106 End User Training
107 System Status Monitoring
108 System Troubleshooting

120 Infinity Endpoints Overview

InfinityOne Administration and User Training

121 InfinityOne Overview
122 InfinityOne Software Installation
123 InfinityOne Basics Administration
124 InfinityOne Basic User Setup
125 InfinityOne Basic User Functions
126 InfinityOne Mobile Client
127 InfinityOne Advanced Administrative Functions
128 InfinityOne Advanced User Functions

Hardware

130 Galaxy Hardware Overview

Features

201 Shared Call Appearances
202 Call Center Queues
203 Custom Contexts
204 Call Flow Programming

Applications

301 Call Center Reporting
302 Hospitality
303 Scheduled Announcements
304 Survivable Remote Gateway

Support

401 Troubleshooting VoIP and Wireshark (coming soon)
402 Accessing UCX via SSH nad WinSCP (coming soon)

100 – UCX Software

• UCX Features and Applications
• UCX Software Architecture
• UCX Administration Overview
• Navigation, Getting Help and Online documentation

101 – System Preparation

• System Updates
• Licensing
• PSTN Cards
• Network
• User Permissions
• Remote Access

102 – Common Provisioning Steps

• Extensions and Feature keys
• Trunks, Inbound routes, Outbound routes and Dial patterns
• Advanced Settings, SIP Settings, XSTIM Settings

103 – Implementing Call Flows

• Shared Call Appearances
• Call Park
• Paging
• Queues
• Ring Groups

104 – Call Flow Management

• IVR
• Time Groups and Time Conditions
• System Recordings and Announcements
• Call Flow Controls

105 – Advance Programming

• Custom Contexts
• Miscellaneous Destination
• Miscellaneous Application
• E911 Notification

106 – End User Training

• User portal
• Follow Me
• VMX locater
• Conference bridges
• Voicemail User Guide

107 – System Status and Monitoring

• Dashboard
• PSTN Cards
• Extensions Overview
• Voicemail
• Numbering Plan
• Operator Panel
• Firewall
• Backup and Restore
• IP Blocklist
• Weak Secrets
• Audit
• Event Viewer

108 – System Troubleshooting

• Packet Capture
• Call Recording
• System Log Files
• Getting Support – Opening a trouble ticket

120 – Infinity Endpoints

• Infinity 5000 series phones
• No-touch Cloud provisioning
• InfinityOne – the basics
• Other supported endpoints

130 – Galaxy Hardware Overview

• Platform Options (Cloud, Galaxy Mini, Galaxy 250, Galaxy Express, Galaxy Expand, Galaxy 3000G, Virtualization)
• Galaxy Appliances 
• Galaxy modular chasis: Galaxy Express and Galaxy Expand
• Modular cards: DSM16, Analog Card, PRI
• Recommended network architectures

UCX TECHNICIAN CERTIFICATION EXAM

Passing this exam is required for UCX Technician Certification. The prerequisite is to review all the topics as listed in this document.

Access

Contact your E-MetroTel representative to purchase certification and receive the login credentials to the UCX Partner Portal. Login to the portal and click on the Exam link: https:/portal.emetrotel.com/