Recurring Services Payment Policy for customers with Monthly Invoicing
The following applies to customers that have Monthly recurring payments for E-MetroTel Cloud Hosted or Virtualized solutions.
Invoice Date
- All invoices are issued on the 15th of each month
Payment Term
- All Invoices are Net 30 Days
EMTPay Resellers
- Fees owing on their invoice will automatically be deducted from any existing credit on the EMTPay account
- Any subsequent top-ups to EMTPay will be applied towards the remaining balance
- Any unpaid balance must be paid by the 14th of the following month to avoid penalty
Non-EMTPay Resellers:
- Invoices must be paid by the 14th of the following month to avoid penalty
Late payment charges
Monthly Charges
- On the 15th of the month a late payment charge of 2.00% monthly is added to all outstanding invoices
Service Deactivation
Deactivation
- Accounts with outstanding invoices in excess of 60 days from the original invoice date subjects the customer to deactivation of service.
Reactivation
- Reactivation will require clearing of all outstanding invoices, payment of Assurance fee covering the period between last renewal date and the reactivation date as well as a reactivation service charge to be determined at the time.
Recurring Services Payment Policy for customers with Annual Invoicing
The following applies to customers that have Annual recurring payments for E-MetroTel Cloud Hosted or Virtualized solutions.
Invoice Date
- All invoices 60 days in advance of the subscription renewal.
Payment Term
- All Invoices are Net 60 Days
EMTPay Customers
- Fees owing on their monthly invoice will automatically be deducted from any existing credit on the EMTPay account
- Any subsequent top-ups to EMTPay will be applied towards the remaining balance
- Any unpaid balance must be paid by the day before their renewal to avoid penalty
Non-EMTPay Customers
- Invoices must be paid by the day before their renewal to avoid penalty
Late payment charges
Monthly Charges
- A late payment charge of 2.00% monthly is added to all outstanding invoices
Service Deactivation
Deactivation
- Accounts with outstanding invoices on the renewal date subjects the customer to deactivation of service.
Reactivation
- Reactivation will require clearing of all outstanding invoices, payment of Assurance fee covering the period between last renewal date and the reactivation date as well as a reactivation service charge to be determined at the time.