Administration

  • Business Policies
Recurring Services Payment Policy for Cloud Hosted and Virtualized Solutions

Recurring Services Payment Policy for customers with Monthly Invoicing

The following applies to customers that have Monthly recurring payments for E-MetroTel Cloud Hosted or Virtualized solutions. 

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Invoice Date

  • All invoices are issued on the 15th of each month

Payment Term

  • All Invoices are Net 30 Days

EMTPay Resellers

  • Fees owing on their invoice will automatically be deducted from any existing credit on the EMTPay account
  • Any subsequent top-ups to EMTPay will be applied towards the remaining balance
  • Any unpaid balance must be paid by the 14th of the following month to avoid penalty

Non-EMTPay Resellers:

  • Invoices must be paid by the 14th of the following month to avoid penalty

Late payment charges

Monthly Charges

  • On the 15th of the month a late payment charge of 2.00% monthly is added to all outstanding invoices

Service Deactivation

Deactivation

  • Accounts with outstanding invoices in excess of 60 days from the original invoice date subjects the customer to deactivation of service.

Reactivation

  • Reactivation will require clearing of all outstanding invoices, payment of Assurance fee covering the period between last renewal date and the reactivation date as well as a reactivation service charge to be determined at the time.

Recurring Services Payment Policy for customers with Annual Invoicing

The following applies to customers that have Annual recurring payments for E-MetroTel Cloud Hosted or Virtualized solutions. 

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Invoice Date

  • All invoices 60 days in advance of the subscription renewal.

Payment Term

  • All Invoices are Net 60 Days

EMTPay Customers

  • Fees owing on their monthly invoice will automatically be deducted from any existing credit on the EMTPay account
  • Any subsequent top-ups to EMTPay will be applied towards the remaining balance
  • Any unpaid balance must be paid by the day before their renewal to avoid penalty

Non-EMTPay Customers

  • Invoices must be paid by the day before their renewal to avoid penalty

Late payment charges

Monthly Charges

  • A late payment charge of 2.00% monthly is added to all outstanding invoices

Service Deactivation

Deactivation

  • Accounts with outstanding invoices on the renewal date subjects the customer to deactivation of service.

Reactivation

  • Reactivation will require clearing of all outstanding invoices, payment of Assurance fee covering the period between last renewal date and the reactivation date as well as a reactivation service charge to be determined at the time.

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