Recurring Services Payment Policy for customers with Monthly Invoicing

The following applies to customers that have Monthly recurring payments for E-MetroTel Cloud Hosted or Virtualized solutions. 

Invoice Date

• All invoices are issued on the 12th of each month.

EMTPay Resellers

• Fees owing on their invoice will automatically be deducted from any existing credit on the EMTPay account.
• Any subsequent top-ups to EMTPay will be applied towards the remaining balance.
• Any unpaid balance must be paid by the 15th of the month to avoid penalty.

Non-EMTPay Resellers:

• Invoices must be paid by the 15th of the month to avoid penalty.

Late payment charges

Monthly Charges

• On the 16th of the month a late payment charge of 2.00% monthly is added to all outstanding invoices.

Service Deactivation

Deactivation

• Monthly service cancellation requires 60 days written notice.

• Accounts with outstanding invoices exceeding 5 days from the original due date will be considered past due and may be subject to service deactivation.
  If the outstanding balance remains unpaid beyond the applicable past-due period, the service will be subject to cancellation.”

Reactivation

• Reactivation will require clearing of all outstanding invoices, payment of Assurance fee covering the period between last renewal date and the reactivation date as well as a reactivation service charge to be determined at the time.

Recurring Services Payment Policy for customers with Annual Invoicing

The following applies to customers that have Annual recurring payments for E-MetroTel Cloud Hosted or Virtualized solutions. 

Invoice Date

• All invoices 60 days in advance of the subscription renewal.

Payment Term

• All Invoices are Net 60 Days.

EMTPay Customers

• Fees owing on their monthly invoice will automatically be deducted from any existing credit on the EMTPay account.
• Any subsequent top-ups to EMTPay will be applied towards the remaining balance.
• Any unpaid balance must be paid by the day before their renewal to avoid penalty.

Non-EMTPay Customers

• Invoices must be paid by the day before their renewal to avoid penalty.

Late payment charges

Monthly Charges

• A late payment charge of 2.00% monthly is added to all outstanding invoices.

Service Deactivation

Deactivation

• Accounts with outstanding invoices on the renewal date subjects the customer to deactivation of service.

Reactivation

• Reactivation will require clearing of all outstanding invoices, payment of Assurance fee covering the period between last renewal date and the reactivation date as well as a reactivation service charge to be determined at the time.