Phone
Android
 | 1 | More information | Show application version |
|---|---|---|---|
| 2 | Voicemail | To access voicemail | |
| 3 | Recents | To view call history | |
| 4 | Speaker | To toggle Speaker ON/OFF | |
| 5 | Settings | To access additional configuration settings | |
| 6 | Paste | To paste number from clipboard | |
| 7 | Line key | Select a line key to start a call | |
| 8 | Programmable keys | Line keys and feature keys | |
| 9 | Expansion | To access more keys in the expansion page | |
| 10 | Contacts | To access local contacts | |
| 11 | Phone | To access the main phone keypad | |
| 12 | Messages | To access chat messages from InfinityOne | |
| 13 | Channels | To access channels from InfinityOne | |
| 14 | Mute | To mute/unmute a call | |
| 15 | Disconnect | To disconnect a call | |
| 16 | Hold | To place a call on hold |
Channels and Messages
When you select Channels or Messages the first time, you will be prompted to login to your InfinityOne account.
After logging in, you now have access to your InfinityOne conversations in Channels and Messages.
Contacts
Mobile
On mobile devices, the app will list the people in your contacts list.
Desktop
On desktop, contacts can be added manually.
Settings
 | Services takes you back to the keypad to access UCX features. Additional configuration settings for the application include:
|
Profile Manager
The UCX Server address and port is configured under Profile Settings. If permitted by the administrator, the user can create multiple profiles.
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Preferences
 | Preferences are grouped under:
|
Audio
Run Echo Test and Audio Test to check the audio paths for the application.
The Ringtone and Volume can be adjusted.
On the Desktop version, the Audio Devices section allows you to select the desired input and output devices.
| Mobile | Desktop |
|---|---|
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Languages
Select the desired language.
Appearance
Select the theme for the application.
Support
Perform the actions here only when instructed by the administrator or support engineer.
- Contact Us – Send an email to E-Metrotel Support. The application log file is automatically attached.
- Run Network Test – Initiates a series of diagnostics to evaluate average return time, packet loss and jitter.
- Reset Device ID – Reset the Device ID linked to your softphone. This will redirect you back to the setup process.
- Debug Logging – Toggle debug logging ON/OFF for further and deeper troubleshooting.
- Download App Logs – Download the application logs to your local PC. (Desktop only)
| Mobile | Desktop |
 |   |
About
Information regarding this application.
- Version – Shows the current version of the application.
- Device ID – Shows Device ID registered with the softphone.
- License – Redirects to licenses page.
- E-Metrotel – Redirects to E-Metrotel website.
- Privacy – Redirects to E-Metrotel documentation site.
- Terms of Use – Redirects to Redirects to E-Metrotel documentation site.
- Check for Updates (Desktop only) – Initiates an update of the application.
| Mobile | Desktop |
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