E‑MetroTel delivers a fully integrated communications solution anchored by two integrated platforms:

• UCX, the backbone of telephony — supporting IP, analog, and digital devices, with call control, voicemail, routing, trunks, and over 100 voice features. It also powers Green Migration, allowing customers to modernize while continuing to use existing phones and wiring.
• InfinityOne, the foundation for collaboration — enabling secure chat, video conferencing, presence, real-time and historical queue reporting, and omnichannel contact center communication.

Together, they provide a seamless communications environment across all supported deployments — cloud, on-premises, or virtualized — and are accessible through a family of Infinity telephones designed for different devices and user needs.

Infinity 3065

Softphone app on multiple platforms

A downloadable softphone that runs on iOS, Android, Windows, and macOS. Designed to give both mobile and desktop users access to modern telephony and messaging from a single app.

• Can be used for calling, chat, and video conferencing
• Can also be used for SMS/MMS messaging when UCX messaging services are enabled
• Supports push notifications for incoming calls and messages on mobile devices
• Offers persistent login, enhanced OS integration, and desktop install options for users who prefer app-based calling
• Ideal for remote users, mobile professionals, or those who want a consistent experience across phone and desktop
• App installation can be done individually or can be part of an enterprise deployment

See Infinity 3065 for details.

Infinity Web Client

Browser-Based Desktop Softphone

Runs in the browser on desktop-class systems (Windows, macOS, Linux). Designed for users who need quick, full-featured access to voice and collaboration tools without installing software.

• Can be used for calling, chat, video conferencing, presence, queue visibility, real-time and historical reporting
• Professional-level omnichannel contact center communication across SMS, WhatsApp, Facebook Messenger, and webchat media (with email coming soon.)
• Uses WebRTC for secure, plugin-free audio and video in a web environment
• Designed for desktop use only; not supported on mobile browsers
• Ideal for hybrid workers, hot desks, or shared workstations or those needing access from any computer
• Accessible for any location via Chrome browser soon to be supported on select other common browsers

See Infinity Web Client for details.

Infinity 7000 series

Touchscreen Desk Phone

A dedicated, always-on touchscreen hardware phone with same look and feel as Infinity 3065.

• Can be used for calling, chat, and video conferencing
• Can also be used for SMS/MMS messaging when UCX messaging services are enabled
• Ideal for executive desks, reception areas, shared spaces, and environments where a traditional deskphone is expected
• Offers consistent user experience with the 3065 app, without requiring a PC or browser

See Infinity 7000 Series for details.

Infinity 5000 series

IP Desk Phone

E-MetroTel’s current XSTIM-enabled telephones for dedicated voice calling capability.

• Traditional voice-only focussed portfolio of three desktop or wall mounted phones
• XSTIM enables many useful features unavailable to SIP devices – Shared Call Appearances, Hotdesking, Busy Lamp Fields

See Infinity 5000 Series for details.

Infinity DECT handsets

Mobile Wireless Handset

See Galaxy DECT for details.

Infinity 2002 Call box

One-touch Intercom

See Infinity 2002 for details.

Unified Capabilities

E‑MetroTel phones offer a consistent communications experience, with flexibility to match how and where people work:

• Infinity 3065, Infinity Web Clients and Infinity 7000 clients support calling, chat, and video conferencing
• SMS/MMS messaging is available on Infinity 3065 and Infinity 7000
• Queue wallboards, reporting, and omnichannel interactions can be used with Infinity Web Client
• WebRTC provides reliable, real-time calling for Web Client
• Installable apps extend functionality to mobile and desktop systems for persistent access
• The Infinity lineup lets organizations support every user — whether they work at a desk, on the move, or in the browser — with the same reliable voice and collaboration experience.