The Infinity 3065 softphone is a standalone application designed to run on Android (13.0 or higher) , iOS (13.0 or higher), Windows (10 and 11), iOS (13.0 or higher) and Mac OSX (10.15 or higher) platforms. The app will be downloadable from the Google Play Store, Microsoft Store (Windows) and Apple App Store (OSX and iOS).
The Infinity 3065 and the InfinityOne Softphone both rely on IP-based communication over Ethernet (Windows and MacOS only), or an 802.11 or cellphone wireless network. However, the reliability and voice quality of the call is totally dependent on the network it is connected to. Therefore, it is expected that the device running the application is connected to a relatively strong wireless signal with adequate bandwidth, low latency, and low packet loss as described here when connecting the UCX and to the E-MetroTel provisioning server using the port information provided in the E-MetroTel documentation.
The Administrator must first Create the Unique Device ID for each user before the user can proceed with the installation steps on this page. It is desirable that each Device ID be preconfigured as the MAC Address of that user's extension on the UCX XSTIM Properties settings on the UCX before the user completes the setup on their device.
Android Compatibility
The Infinity 3065 Android app is built to operate across a wide range of Android smartphones and tablets. However, due to variations in hardware components, manufacturer-specific Android customizations, and differing update policies, some app features may not perform consistently on all devices.
Performance and compatibility may be affected by factors such as:
- Device make and model
- Android OS version
- Manufacturer UI overlays or security settings
- Custom firmware or restricted network environments
- Irregular or outdated maintenance/update cycles
Internally Verified Devices
In general, any Android smartphone or tablet running version 13, 14, 15 and 16 are supported.
The following devices have been internally tested and verified by E‑MetroTel for compatibility with the Infinity 3065 Android app:
- Samsung Galaxy A32 (Android 13)
- Samsung Galaxy A54 (Android 14, 16)
- Samsung Galaxy Xcover5 (Android 14)
- Samsung Galaxy Z Fold 3 (Android 13)
- Google Pixel 8 (Android 14, 16)
- Google Pixel 7a (Android 15, 16)
- Infinix Note 30 (Android 14)
- Infinix Note 40 (Android 14)
Note: While the app is expected to install and operate on other Android devices, performance cannot be guaranteed on models that have not been officially tested.
Not Supported
Any version of Android 10, 11 or 12 is not supported.
1. Access the Software
The Infinity 3065 softphone is supported on Android versions 13 and higher.
To access the software for Android, click here or scan the QR code from the Android device.
2. Install the Software
From Browser
You can click the link from a browser and it will initiate the installation onto your selected device.
From Google Play Store
Or you can scan the QR code and install from the Google Play Store.
3. Initial Setup
Launch the Infinity 3065 app and you will be presented with several screens where you have to grant permissions to Allow the 3065 softphone to operate properly on your Android device.
4. Register the Device
Enter the Device ID provided in the email from your Administrator.
5. Permissions
Next you will be asked to grant permission for the software to always run in the background .
You will also receive an additional request to grant permission for the Infinity 3065 to display over the other apps to handle incoming calls. Press OK, then select the Infinity3065 app, slide the switch to the right for the “Allow display over other apps” setting.
6. Contacts
When selecting the Contacts tab on the bottom menu for the very first time, you will be prompting to allow access to your phone contacts.
You will now see all your contacts listed when you select the Contacts tab.
7. Channels and Messages
When selecting the Channels or Messages tab on the bottom menu for the very first time, you will be prompting to login to InfinityOne.
After logging in, you will be prompted to grant permission for notifications.
The very first time you start a video call, you will be prompted to grant permission to use the camera.
8. Managing Profiles(s)
By default, your administrator would have already configured the default profile and the phone will automatically connect to the UCX Server.
This section describes how you can change or add more profiles if your administrator has allowed it.
Changing Default Profile
Select the Settings icon at the top right corner and select Profile Manager.
Select the Default Profile and press the Edit button.
Once the changes are done, press the Save button.
Adding Profile
From Profile Manager, press the Add button.
Enter the required information for the new profile and press the Save button.
To use this profile, you have to select Activate.
9. Troubleshooting
If you experience any issues, first verify if the required permissions for the Infinity 3065 app have been granted.
