The Infinity 3065 softphone is a standalone application designed to run on Windows (10 and 11), Mac OSX (10.15 or higher), iOS, and Android platforms. Once beta trials are complete on each of these operating systems, they will be downloadable from the Microsoft Store (Windows), Apple App Store (OSX and iOS), and Google Play Store. However, during Beta trials, other means of accessing the software may be required. These will be updated in this document as additional functionality is available.
The Administrator must first Create the Unique Device ID for each user before the user can proceed with the installation steps on this page.
1. Access the Software
The Infinity3065 softphone is supported on Android versions 7 and higher. The software required for installing the Infinity 3065 is accessible here and also from the E-MetroTel website.
To access the software for Android, click here or scan the QR code from the Android device.
2. Install the Software
From Browser
You can click the link from a browser and it will initiate the installation onto your selected device.
From Google Play Store
Or you can scan the QR code and install from the Google Play Store.
3. Initial Setup
Launch the Infinity 3065 app and you will be presented with several screens where you have grant permissions to Allow the 3065 softphone to operate properly on your Android device.
4. Register the Device
Click on Get Started to begin the registration process.
Enter the Device ID provided in the email from your Administrator.
5. Allow Software to Run in the background
Next you will be asked to grant permission for the software to always run in the background .
6. Connect to the UCX
To connect the Infinity 3065 to the UCX, you need to associate it to a profile. Your administrator would have already configured the default profile, all you need to do is activate it.
Select the Settings tab at the bottom, then select Profile Manager.
Select the Default Profile.
Press the Activate button.
Press the back arrow (<) on the top Profile header bar until you return to the main Settings page. Then press the Keypad tab at the bottom to return to the softphone keypad interface.
Once an XSTIM Extension is configured on the UCX or the softphone is Hotdesked to an XSTIM extension, the phone will be fully functional.
7. Add Contacts
When selecting the Contacts tab on the bottom menu for the very first time, you will be prompting to allow access to your phone contacts.
You will now see all your contacts listed when you select the Contacts tab.