The Infinity 3065 softphone is a standalone application designed to run on Windows (10 and 11), Mac OSX (10.15 or higher), iOS (13.0 or higher), and Android (7.0 or higher) platforms. Once beta trials are complete on each of these operating systems, they will be downloadable from the Microsoft Store (Windows), Apple App Store (OSX and iOS), and Google Play Store. However, during Beta trials, other means of accessing the software may be required. These will be updated in this document as additional functionality is available.
The Infinity 3065 and the InfinityOne Softphone both rely on IP-based communication over Ethernet (Windows and MacOS only), or an 802.11 or cellphone wireless network. However, the reliability and voice quality of the call is totally dependent on the network it is connected to. Therefore, it is expected that the device running the application is connected to a relatively strong wireless signal with adequate bandwidth, low latency, and low packet loss as described here when connecting the UCX and to the E-MetroTel provisioning server using the port information provided in the E-MetroTel documentation.
The Infinity 3065 Android app is designed to function on a wide range of Android devices. However, due to variations in hardware, software customizations, and Android implementations by different manufacturers, certain features may not work as intended on all devices. Compatibility issues may arise depending on factors such as the device model, Android version, or custom user interface, security enhancements, and maintenance update cycles.
Tested Devices: This app has been tested internally by E-MetroTel using the following devices:- Samsung Galaxy A32 (Android 13)
- Samsung Galaxy A54 (Android 14)
- Samsung Galaxy Xcover5 (Android 14)
- Samsung Galaxy Z Fold 3 (Android 13)
- Google Pixel 8 (Android 14)
- Google Pixel 7a (Android 15)
- Infinix Note 10 (Android 11)
- Infinix Note 30 (Android 14)
- Infinix Note 40 (Android 14)
- OnePlus 6 (Android 11)
- Motorola Moto G7 (Android 10)
The Administrator must first Create the Unique Device ID for each user before the user can proceed with the installation steps on this page. It is desirable that each Device ID be preconfigured as the MAC Address of that user's extension on the UCX XSTIM Properties settings on the UCX before the user completes the setup on their device.
Part 1: Infinity 3065 First time installation
1. Access the Software
The Infinity 3065 softphone is supported on Android versions 7 and higher.
To access the software for Android, click here or scan the QR code from the Android device.
2. Install the Software
From Browser
You can click the link from a browser and it will initiate the installation onto your selected device.
From Google Play Store
Or you can scan the QR code and install from the Google Play Store.
3. Initial Setup
Launch the Infinity 3065 app and you will be presented with several screens where you have grant permissions to Allow the 3065 softphone to operate properly on your Android device.
4. Register the Device
Click on Get Started to begin the registration process.
Enter the Device ID provided in the email from your Administrator.
5. Allow Software to Run in the background
Next you will be asked to grant permission for the software to always run in the background .
You will also receive an additional request to grant permission for the Infinity 3065 to display over the other apps to handle incoming calls. Press OK, then slide the switch to the right for the “Allow display over other apps” setting.
6. Connect to the UCX
To connect the Infinity 3065 to the UCX, you need to associate it to a profile. Your administrator would have already configured the default profile, all you need to do is activate it. Select the Settings tab at the bottom, then select Profile Manager.
Select the Default Profile.
Press the Activate button.
Press the back arrow (<) on the top Profile header bar until you return to the main Settings page. Then press the Keypad tab at the bottom to return to the softphone keypad interface.
Once an XSTIM Extension is configured on the UCX or the softphone is Hotdesked to an XSTIM extension, the phone will be fully functional.
7. Add Contacts
When selecting the Contacts tab on the bottom menu for the very first time, you will be prompting to allow access to your phone contacts.
You will now see all your contacts listed when you select the Contacts tab.
