If you are getting a failure when you are performing a Software Update, check the following:
- Ensure your UCX system is connected to the Internet
- Ensure that DNS settings are properly configured (at least one valid DNS server must be specified). See section Network Parameters for more information.
If none of the checks reveals a problem, you can view information about the failure in the log file:
- Open UCX Administration
- From the Support tab, select System Log Files
- Select the log file asterisk/swupdate.log in the drop down list box
- Scroll down to the bottom of the page for errors