UCX Administration
Inbound Call Control – Follow Me

Overview

The Follow Me feature provides the ability to ring multiple extensions and/or external phone numbers simultaneously or in sequence. This feature is assigned on a per extension basis. There is no limit to the number of extensions or external phone numbers that can be configured in the Follow Me List.

There are 3 methods to enable and disable the feature:

  1. From UCX Administration
  2. From the User Portal
  3. Using the feature code toggle *21
NOTE

If you want to add the Follow Me settings for an extension just to give the extension's user the option to configure the destination(s) in the future, we recommend you to disable the feature using the Disable check box. The user can enable the feature once they add the desired destination(s).
 
Keeping the Follow Me feature enabled with the only destination being the extension itself causes unnecessary processing and could cause small delays in call processing and/or interactions with other features.

Configuration

To configure the Follow Me feature for an extension, perform the following steps:

  1. From the PBX tab, select PBX Configuration
  2. From the left side column, select Follow Me
  3. From the right side column, select the extension for which you want to configure the Follow Me feature
  4. By default, the Disable checkbox is unchecked (the configuration is enabled). To disable the Follow Me configuration without deleting it, select the Disable checkbox.
FieldDescription
Initial Ring TimeUse the drop-down list box to configure the amount of time (in seconds) to ring the primary extension prior to proceeding to Follow-Me List entries
Ring Strategy

Select the desired ringing strategy:

ringallv2Ring extension for duration set in Initial Ring Time, while continuing call to extension, ring Follow-Me List for duration set in Ring Time
ringallRing extension for duration set in Initial Ring Time, terminate call to extension, then ring Follow-Me List for duration set in Ring Time
huntRing each number in the list one at a time
memoryhuntRing 1st number in the list, then 1st and 2nd number, then 1st, 2nd and 3rd number, etc.
*-primStrategies with the suffix “-prim” will act as per their description. However, if the primary extension (first in the list) is occupied, the other numbers will not ring.
If the primary extension is in DND/MSB state, the others will not ring.
If the primary extension is in Unconditional Call Forward state, the others will ring.
firstavailableRing only the first available number
firstnotonphoneRing only the first number which is not off hook – ignore call forward
Ring Time (max 60 sec)Enter the maximum ring time (in seconds) for the Follow-Me List entries
Follow-Me ListEnter all the extensions to ring, one per line.
External numbers can be included by added the “#” sign at the end, e.g. 5551234#
Extension Quick PickUse the drop-down list box to add internal extensions to the Follow-Me List above
AnnouncementIf you want the caller to hear an announcement before the system starts dialing the list entries, select a system recording from the drop-down list box
Play Music On Hold?If you want the caller to hear music while the system is dialing the list entries, select a music on hold class.
The caller will hear ring-back tone if the default value Ring is selected.
CID Name PrefixYou can optionally prefix the Caller ID name when ringing numbers in the list.
Alert InfoYou can optionally provide distinctive ring tones on SIP phones. This option is applicable only to phones that support this capability. See Distinctive ring tones (Alert Info) for details.

IMPORTANT

DO NOT remove the primary extension number from the list. If the primary extension is removed, the system would ring the primary extension only for the Initial Ring Time period (or not ring the primary extension at all if the Initial Ring Time is set to 0).

USEFUL TIP

To enter external numbers in the Follow Me List, you must terminate the digit string with #. External numbers also need to be compliant with the dial plan (e.g., if the user must dial 9 for an outside call, the prefix 9 must be included in the string of digits).
 
For example, to add a cell phone number (613) 555-1234 to the Follow Me list when the dial plan requires the digit 9 as the access code for external calls, the number entered would be 96135551234#.

Contents