The Infinity 3065 softphone is a standalone application designed to run on Windows (10 and 11), Mac OSX (10.15 or higher), iOS (13.0 or higher), and Android (7.0 or higher) platforms. Once beta trials are complete on each of these operating systems, they will be downloadable from the Microsoft Store (Windows), Apple App Store (OSX and iOS), and Google Play Store. However, during Beta trials, other means of accessing the software may be required. These will be updated in this document as additional functionality is available.
The Infinity 3065 and the InfinityOne Softphone both rely on IP-based communication over Ethernet (Windows and MacOS only), or an 802.11 or cellphone wireless network. However, the reliability and voice quality of the call is totally dependent on the network it is connected to. Therefore, it is expected that the device running the application is connected to a relatively strong wireless signal with adequate bandwidth, low latency, and low packet loss as described here when connecting the UCX and to the E-MetroTel provisioning server using the port information provided in the E-MetroTel documentation.
The Administrator must first Create the Unique Device ID for each user before the user can proceed with the installation steps on this page. It is desirable that each Device ID be preconfigured as the MAC Address of that user's extension on the UCX XSTIM Properties settings on the UCX before the user completes the setup on their device.
Infinity 3065 – First time installation
1. Access the Software
The Infinity 3065 softphone is supported on iOS versions 13.0 and higher. The software required for installing the Infinity 3065 is accessible from the Apple App store. To access the software for iOS, you can find it on the Apple App store by clicking here or you can scan the QR code from the iOS device.
2. Install the Software
From Apple App Store
Scan the QR code and install from the Apple App store.
Then click Open.
3. Initial Setup
Launch the Infinity 3065 app and you will be presented with several screens where you have grant permissions to Allow the 3065 softphone to operate properly on your iOS device.
4. Register the Device
Enter the Device ID provided in the email from your Administrator.
In most cases, the DeviceID you previously entered will be already associated with your extension on the UCX and your installation will be complete and you may begin using the 3065 to make and receive calls immediately. However, you may need to HotDesk you device to your existing extension to be able to use it.
5. Add Contacts
When selecting the Contacts tab on the bottom menu for the very first time, you will be prompting to allow access to your phone contacts.
You will now see all your contacts listed when you select the Contacts tab.
6. Permission Settings
This is a summary of the permission settings the app should have.
