Vtech ErisTerminal SIP Desksets provide One-button call routing via its programmable feature keys. This page describes how to program the list of features to work with your UCX Server.
Configure Feature Codes
The following is a list of the features and their corresponding feature codes supported by the UCX Server. These feature codes are programmed under the System – SIP Account Management – Account X pages.
| Feature Setting | Feature Code | Notes |
|---|---|---|
| Paging | Feature code not required. Enter the page group number in the Value field when programming the key. | |
| Call Park | Feature code not required. Call park is achieved by performing a blind transfer to the Parking Lot extension number. Configure the Quick Dial key to blind transfer to the Parking Lot extension number. (e.g. 700) | |
| Parked Call Retrieval | *86 | The feature code *86 will retrieve the oldest parked call. To retrieve a specific parked call, dial the parking extension slot number announced when the call was parked. (e.g. 701, 702 ….) |
| Voicemail | *97 | This code is dialed when the user selects a line from the phone’s Message menu |
| DND ON | *78 | |
| DND OFF | *79 | |
| Call Forward All ON | *72 | The target number must be programmed under System – Call Settings – Account X page. See section below on Call Settings. |
| Call Forward All OFF | *73 | |
| Call Forward No Answer ON | *52 | The target number must be programmed under System – Call Settings – Account X page. See section below on Call Settings. |
| Call Forward No Answer OFF | *53 | |
| Call Forward Busy ON | *90 | The target number must be programmed under System – Call Settings – Account X page. See section below on Call Settings. |
| Call Forward Busy OFF | *91 | |
| Anonymous Call Reject ON | Not supported | |
| Anonymous Call Reject OFF | Not supported | |
| Anonymous Call ON | Not supported | |
| Anonymous Call OFF | Not supported | |
| Call Waiting ON | *70 | |
| Call Waiting OFF | *71 | |
| Group Call Pickup | *8 | Group Pickup must be configured |
| Direct Call Pick Up | ** | Enter the extension number to pick up in the Value field when programming the key. |
| Hunt Group Sign ON | Not supported | |
| Hunt Group Sign OFF | Not supported | |
| Secretarial Filtering ON | Not supported | |
| Secretarial Filtering OFF | Not supported |
If provisioning the phone using a configuration file, the following parameters can be copied into the configuration file. The following parameters are repeated for multiple accounts, replacing the sip account number “1” with the corresponding account number.
sip_account.1.access_code_retrieve_parked_call = *86
sip_account.1.access_code_retrieve_voicemail = *97
sip_account.1.access_code_dnd_on = *78
sip_account.1.access_code_dnd_off = *79
sip_account.1.access_code_cfa_on = *72
sip_account.1.access_code_cfa_off = *73
sip_account.1.access_code_cfna_on = *52
sip_account.1.access_code_cfna_off = *53
sip_account.1.access_code_cfb_on = *90
sip_account.1.access_code_cfb_off = *91
sip_account.1.access_code_call_waiting_on = *70
sip_account.1.access_code_call_waiting_off = *71
sip_account.1.access_code_group_call_pickup = *8
sip_account.1.access_code_direct_call_pickup = **
Configure Call Settings
Review the settings on this page and make changes as desired. These settings are configured under the System – Call Settings – Account X pages.
If you are configuring programmable keys for Call Forward All/No Answer/Busy, enter the target numbers in the corresponding fields on this page.
Configure User Preferences
Review the settings on this page and make changes as desired. User preferences are configured under the System – User Preferences page.
If you are configuring a programmable key for Call Park, change the Quick Transfer via Programmable Keys setting to Blind Transfer. This setting affects the transfer operation for Quck Dial and BLF keys.
Configure Feature Keys
The feature codes configured under the Account X can now be accessed by assigning the feature to programmable feature keys.
Feature keys are programmed under the System – Programmable Keys – Feature Keys page.
| Type | Value | Notes |
|---|---|---|
| Line | – | Configures the key for accessing an account. Users can make or answer calls by pressing these keys. The key LED will change according to call activity. |
| Directory | – | Configures the key to access the Directory menu. Users can then press the key to view the Directory menu. |
| Call History | – | Configures the key to access the Call History list. Users can then press the key to view the Call History list. |
| Redial | – | Configures the key to access the Redial list. Users can then press the key to view the Redial list. |
| Messages | – | Configures the key to access the Message menu. Users can then press the key to view the Message menu. |
| Do Not Disturb | – | Configures the key to turn Do Not Disturb on or off for the selected account. The key is lit orange when DND is on. |
| Do Not Disturb All | – | Configures the key to turn Do Not Disturb on or off for all accounts. The key is lit orange when DND All is on. If one or more accounts also has a dedicated DND key, turning DND off for a particular account will cause the DND All key to flash, indicating that not all accounts have DND set. |
| Call Forward All | – | Configures the key to turn Call Forward All on or off. Ensure that a target number is configured in the Call Settings page. |
| Call Forward No Answer | – | Configures the key to turn Call Forward No Answer on or off. Ensure that a target number is configured in the Call Settings page. |
| Call Forward Busy | – | Configures the key to turn Call Forward Busy on or off. Ensure that a target number is configured in the Call Settings page. |
| Quick Dial | Number | Configures the key to dial a number on the selected line. Enter the number to dial in the Value field. Quick Dial can be used when the phone is idle or during an active call. When used during an active call, the call is transferred. Transfer options are configured under User Preferences. |
| BLF (Busy Lamp Field) | Number | Configures the key to monitor another extension. Enter the extension number you want to monitor in the Value field. The BLF key can also be used for a quick dial or transfer to the number. Transfer options are configured under User Preferences. |
| Xml App | Not supported | |
| ACD | – | Not supported |
| Page | Number | Configures the key to page a group of phones. Enter the page group number in the Value field. |
| Multicast Page | The Multicast paging feature is handled locally on the phone and does not require subscription through the UCX Server. Refer to the phone’s Provisioning Manual on how to setup multicast paging. | |
| Park Call | Do not use the Park Call feature key. Instead program a Quick Dial key to blind transfer to the Parking Lot extension number. (See User Preferences on setting the blind transfer option.) | |
| Retrieve Parked Call | Configures the key to retrieve a parked call. The feature code *86 configured under SIP Account Management page retrieves the oldest parked call. Leave the Value field blank. To retrieve a specific parked call, dial the call park extension slot number announced when the call was parked. | |
| In Call DTMF | Number | Configures the key to dial a string of numbers while on an active call. Enter the numbers to dial in the Value field. For example, you can program the access code to a conference bridge. When prompted to enter the access code, you just press this key. |
| Call Return | – | Configures the key to dial the number of the last missed call. |
| Group Call Pickup | – | Configures the key to answer a call ringing at another extension in the phone’s pickup group. Group Pickup must first be configured on the UCX Server. |
| Direct Call Pickup | Number | Configures the key to answer a call ringing at a specific extension. Enter the extension number to pick up calls from in the Value field. |
| Prefix Dialing | Number | Configures the key to prefix the numbers entered in the Value for an outgoing call. Pressing this key will automatically go off-hook into dial mode and the digits entered in the Value are concantenated to any number that the user dials. Refer to the phone’s Provisioning Manual for more details. |
| Flash | – | Configures the key as a Flash key. While on a call, pressing Flash puts the active call on hold and displays a new call screen with live dial. With two calls active, pressing Flash:
|
| Call Handling Profile | Not supported | |
| Hunt Group | Not supported | |
| Secretarial Filtering | Not supported | |
| Phone Lock | – | Configures the key to enable or disable the phone lock. Refer to the phone’s Provisioning Manual for more details. |
Configure Program Dial Keys
On some models of Vtech SIP phones, you can program the soft keys that appear during the various call modes.
You can access the Program Dial pages by navigating to System – Programmable Keys – Program Dial X.
Each key requires a Label (short enough to fit in the soft key’s area), an Account and number (Value) that the key will dial, a location (Insert Label Before) where the key will fit between the other soft keys, and the call Mode(s) during which the key will appear.