Administration

  • UCX Applications - MS Teams
InfinityOne for Teams

Overview

Enhance your calling experience by receiving and initiating calls through your UCX phone system from within Microsoft Teams. With the E-MetroTel InfinityOne integrated into MS Teams, you can dial or click-to-call your contacts from within Teams and the call is placed over your office UCX telephone system. A call on the integrated InfinityOne softphone, the E-MetroTel Infinity 3065 softphone, or an existing desktop telephone will begin automatically, enabling you to continue to use the full power of the XSTIM Enabled UCX telephony features. 

Key Features

  • Initiate calls using Microsoft Teams contacts
  • Receive incoming calls with the integrated InfinityOne softphone
  • Supports both desktop phones and softphones
  • Phone retains full access to advanced UCX telephony features of your UCX system
  • Easy integration for a streamlined communication experience

Prerequisites

To use the InfinityOne for Teams app, your office communications system must be an E-MetroTel UCX platform, which can include on-premises, UCX Cloud, or Virtualized UCX deployments. This integration ensures seamless communication management directly within the Teams environment.

  • The user must have a valid extension on an E-MetroTel UCX system.
  • The user’s UCX system administrator must create an API Manager account with a name and password on their UCX.
  • The user’s extension must be subscribed for use with the InfinityOne for MS Teams on E-MetroTel’s web portal.

Usage

  1. Once subscribed, the user will be sent an email with a “Subscription Key” and “Serial Number” to be used to authorize the InfinityOne app when it is added from the MS Teams Apps store.
  2. Login to Microsoft Teams and navigate to the Apps store.
  3. Search for “InfinityOne”.
  4. Click on the Add button to install the plugin.
    MS-InfinityOne.png
  5. After the app has been installed, click Open to start InfinityOne.
  6. The user will be prompted to enter the “Subscription Key” and “Serial Number” that they received previously via email to activate the InfinityOne app.
    MS-Infinity-Subscription.png
  7. After clicking Submit, the InfinityOne app will open within MS Teams showing the login screen.
    MS-InfinityOne-Login.png
  8. Once loggged in, you can access InfinityOne as per normal and also have access to your Contacts on MS Teams.
    MS-InfinityOne-Home.png
  9. The user can click the phone icon under Contacts to dial the contact.
  10. This will trigger the softphone or physical phone associated with the user’s authorized E-MetroTel UCX extension.

InfinityOne

For detailed instructions on the various features and functionality available with InfinityOne, refer to the User Guide.

Get Started

To get started, you must be an existing E-MetroTel customer. To learn more about E-MetroTel and InfinityOne for MS Teams, visit emetrotel.com.

For support, contact us. From there, you can open a webchat and choose the Support option.

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