Overview
Enhance your calling experience by receiving and initiating calls through your UCX phone system from within Microsoft Teams. With the E-MetroTel InfinityOne integrated into MS Teams, you can dial or click-to-call your contacts from within Teams and the call is placed from the integrated InfinityOne softphone, the Infinity 3065 softphone, or an existing desktop telephone, enabling you to continue to use the full power of the XSTIM Enabled UCX telephony features.
The UCX system can include on-premise appliances, UCX Cloud, or Virtualized UCX deployments.
Key Features
- Initiate calls using Microsoft Teams contacts
- Receive incoming calls with the integrated InfinityOne softphone
- Supports both desktop phones and softphones
- Phone retains full access to advanced UCX telephony features of your UCX system
- Easy integration for a streamlined communication experience
Prerequisites
- The user’s UCX extension must be subscribed for use with the InfinityOne for MS Teams on E-MetroTel’s web portal.
- The user must have a valid standard business/enterprise Teams license (not a free version) and use either the Teams desktop or browser interface.
See InfinityOne for Teams – Setup Guide for Administrators and complete the steps in the setup guide first.
UCX Integration
Create API Manager Account
- Login to UCX Administration page.
- Navigate to PBX -> PBX Configuration -> Asterisk API
- Add Manager for Microsoft Teams, take note of the Manager name and Manager secret. Change the Permit rule to 0.0.0.0/0.0.0.0 and then allow Read and Write permissions for system, call, command, and originate.
- Click Submit Changes button.
User Subscription
Subscribe to MS Teams on Partner Portal
- Login to E-MetroTel Partner Portal.
- Navigate to Cloud Services -> Connectors -> MS-Teams.
- Click on Add MS-Teams User button.
- Enter all the required fields and click SAVE AND EXIT or SAVE AND ADD NEXT if you have more than one user to add.
- The user will receive an email with the Serial Number and Subscription Key.
Add InfinityOne App
- Once subscribed, the user will be sent an email with a “Subscription Key” and “Serial Number” to be used to authorize the InfinityOne app when it is added from the MS Teams Apps store.
- Login to Microsoft Teams and navigate to the Apps store.
- Search for “InfinityOne”.
- Click on the Add button to install the plugin.
- After the app has been installed, click Open to start InfinityOne.
- The user will be prompted to enter the “Subscription Key” and “Serial Number” that they received previously via email to activate the InfinityOne app.
- After clicking Submit, the InfinityOne app will open within MS Teams showing the login screen.
- Once loggged in, you can access InfinityOne as per normal and also have access to your Contacts on MS Teams.
- The user can click the phone icon under Contacts to dial the contact.
- This will trigger the softphone or physical phone associated with the user’s authorized E-MetroTel UCX extension.
Troubleshooting
If the user fails to activate the InfinityOne app at steps 6 and 7, the administrator needs to review the following:
- Confirm the API Manager Account Manager name and Manager secret on the UCX matches the values entered in the Partner Portal user configuration.
- Confirm the API Manager Account permit rule is set to 0.0.0.0/0.0.0.0.
- Confirm the API Manager Account Read and Write permissions are enabled for: system, call, command, and originate. The rest should be disabled.
Limitations
For detailed instructions on the various features and functionality available with InfinityOne, refer to the User Guide.
The following are limitations of the InfinityOne app within MS Teams:
- InfinityOne window must remain open for the user’s extension to be treated as online to receive calls. The workaround is to open MS Teams InfintiyOne app in a separate window or tab, and keep it open.
- Incoming calls will generate ringtone but will not have any call notification pop-up on windows.
Get Started
To get started, you must be an existing E-MetroTel customer. To learn more about E-MetroTel and InfinityOne for MS Teams, visit emetrotel.com.
For support, contact us. From there, you can open a webchat and choose the Support option.
