For details on E-MetroTel SIP DID Registration, refer to E-MetroTel SIP Trunk E911 Registration. This document also provides links to additional documentation that would be useful for other 911 configuration with other trunk providers.

Definitions:

1. PSTN SIP Channel: When you buy a SIP Trunk from E-MetroTel, you specify the number of simultaneous PSTN calls you require (incoming or outgoing). Each simultaneous call is considered a PSTN SIP channel.
2. E-MetroTel SIP Trunk: The signaling for setting up all calls on the PSTN SIP Channels is communicated between the customer’s end point PBX (i.e. an E-MetroTel Galaxy appliance, UCX-Cloud or UCX Virtualization system or third party PBX) and the E-MetroTel softswitch is considered an E-MetroTel SIP Trunk

Ordering E-MetroTel SIP Channels (E-MetroTel PSTN SIP Trunk)

You order and purchase E-MetroTel PSTN SIP Channels through the SIP Trunks tab in the Cloud Services tool on the E-MetroTel Partner Portal.

Log in to the Partner Portal

1. To log in to the E-MetroTel Partner Port, navigate to portal.emetrotel.com
2. Enter your portal credentials and check the Captcha “I’m not a robot” box
3. Click the LOG IN button
4. Wait for your email from [email protected] containing your login token. The token expires in 20 minutes.
5. Enter the five digit number in the text box and log in

Launch the Cloud Services tool

1. Click on the Cloud Services button
   
2. This page defaults to the a list displaying any existing UCX-Cloud instances that have been created for your organization (in this case E-MetroTel Test (US).
   
3. Click on the SIP Trunks tab, and then click on the New button. The form has two sections, SIP Trunk and Business Information

Complete the SIP Trunk details

1. Click on the Instance Type drop-down menu.
2. Select UCX if you are connecting the SIP Trunk  to an E-MetroTel Galaxy appliance, UCX-Cloud or UCX Virtualization system
   1. Enter the Serial Number of the UCX system
   2. When the Serial Number is associated with an E-MetroTel Galaxy appliance:
      1. Enter the number of simultaneous calls to/from the PSTN as the the number of required SIP Channels
      2. The Authentication Type defaults to Username/Password Authentication (this can be changed if desired)
      3. The VOIP Username is set to the Serial Number entered previously
      4. The VOIP Password is set to a random value. If desired, this can be changed to a user-entered string that is at least 8 characters long containing both letters and digits.
      5. The Billing is set to Customer
         Note that there is no need to define the Port Number when Username/Password Authentication is configured.
   3. If the Serial Number is associated with a UCX-Cloud or UCX Virtualization SW system:
      1. Enter the number of simultaneous calls to/from the PSTN as the the number of required SIP Channels
      2. The Authentication Type defaults to IP Authentication (this can be changed if desired)
      3. The Public IP Address is set to the current address detected by the Serial Management tool but can be changed to the planned customer address
      4. The Customer Port  defaults to 5960 (UDP)
      5. The Billing is set to Customer
3. Select Third Party PBX is you are connecting the E-MetroTel SIP Trunk to a third party PBX (such as a Panasonic, Avaya, Mitel, or Cisco system)
   1. The Organization Name will be that of the reseller creating this SIP Trunk
   2. Enter the name of the PBX manufacturer in the Manufacturer field
   3. Identify the PBX model in the Model field
   4. Enter the number of simultaneous calls to/from the PSTN as the the number of required SIP Channels 
   5. By default, the Authentication Type is set to Username/Password Authentication but this can be changed if desired.
      1. The VOIP Username will be set to a pseudo-serial number which will be recorded in the Serial Management tool and used as the reference for this trunk.
      2. The VOIP Password is set to a random value. If desired, this can be changed to a user-entered string that is at least 8 characters long containing both letters and digits.
      3. The Billing is set to Customer
         Note that there is no need to define the Port Number when Username/Password Authentication is configured.
   6. If you select IP Authentication from the Authentication Type drop-down menu
      1. Enter the planned customer address Public IP Address 
      2. The Customer Port  defaults to 5060 (UDP)
      3. The Billing is set to Customer

Complete the Business Information details

1. You must select a DID to be associated with this SIP Trunk and complete the address information for 911 PSAP location.
2. Click on the Purchase New DID button.
3. Select one of the displayed DID numbers, or you can enter digits in the Area code filed to attempt to find a number in the region you are looking for. Note that not all area codes are available. Also note that this number can always be removed after you have ported your customer’s existing DIDs and completed 911 Registration for them as well, if desired.
   
4. Once you have selected a DID, click Proceed
5. In the remaining fields of the Business Information section, enter the details associated with the end-customer. All fields marked with an Asterisk (*) are required. The Country field is pre-populated based on the location associated with your UCX Serial number previously entered.
6. Once you have entered all the required information, click on the Create button to begin the commercial transaction for the E-MetroTel PSTN SIP Trunks
   
7. The Billing page summarizes the One-time charges, taxes, and fees and allows you to Proceed to Payment
   
8. After completing the commercial transaction,click the Click here link to be taken back to your SIP Dashboard.