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Cloud Services
Cloud PBX
E-MetroTel SIP Trunks
Purchasing and Creating PSTN SIP Trunks
Configuring PSTN SIP Trunks on UCX
Configuring PSTN SIP Trunks on Avaya IP Office System
Configuring PSTN SIP Trunks on Panasonic System
E-MetroTel – SIP Trunk E911 Registration
Web Integrations
InfinityOne
InfinityOne – Administration Guide
InfinityOne – Installation and Configuration Checklist
InfinityOne – Prerequisites
InfinityOne – Configuring UCX for InfinityOne
InfinityOne – Installing InfinityOne Package
InfinityOne – Running Installation Wizard
InfinityOne – First time login
InfinityOne – Changing Network Parameters
InfinityOne – Configuring Softphone
InfinityOne – Phone Presence and Click to Call
InfinityOne – SSL Certificate Bypass
InfinityOne – Emergency Dialing
InfinityOne – System Information
InfinityOne – Message Replacement Patterns
InfinityOne – Adding Users
InfinityOne – Removing Users
InfinityOne – Unlocking Users
InfinityOne – Backup and Restore
InfinityOne – Retention Policy and Message Cleanup
InfinityOne – Roles and Permissions
InfinityOne – Queue Reports
InfinityOne – Video Conference
InfinityOne – Wallboard Application
InfinityOne – Wiki Pages
InfinityOne – User Interface Options
InfinityOne – Accessing the Web Browser Interface
InfinityOne – FAQ for Administrators
InfinityOne – Known Issues
InfinityOne – Troubleshooting Guide
InfinityOne – Installation and Quick Start Guides
InfinityOne – Quick Start Guide
InfinityOne – Browser Quick Reference Guide
InfinityOne – Mobile Installation and Setup
InfinityOne – Mobile Quick Reference Guide
InfinityOne – User Guide
InfinityOne – Navigation
InfinityOne – Icon Menu
InfinityOne – Account Basics
InfinityOne – Set your Avatar
InfinityOne – Change your Email and Name
InfinityOne – Change your Password
InfinityOne – Add your Phone
InfinityOne – Logging in
InfinityOne – Logging out
InfinityOne – Keyboard Shortcuts
InfinityOne – Mobile Migrate Extension
InfinityOne – Direct Messages and Channels
InfinityOne – Sending Chat Messages
InfinityOne – Slash Commands
InfinityOne – Notifications
InfinityOne – Presence and Click to Call
InfinityOne – Video Conference
InfinityOne – FAQ for Users
InfinityOne Omnichannel
Omnichannel – Overview
Omnichannel – Administration
Omnichannel – Administration Settings
Omnichannel – Facebook Settings
Omnichannel – SMS Settings
Omnichannel – WhatsApp Settings
Omnichannel – Current Chats
Omnichannel – Managers
Omnichannel – Agents
Omnichannel – Departments
Omnichannel – Livechat Installation
Omnichannel – Users
Omnichannel – Agent Guide
Omnichannel – Agent Login
Omnichannel – Queued Chats
Omnichannel – Chats in Progress
Omnichannel – Manager Guide
InfinityOne Salesforce
InfinityOne – Configuring Salesforce Integration
InfinityOne – Salesforce User Guide
InfinityOne Soft Phone
InfinityOne – Enable and Register Softphone
InfinityOne – Softphone Controls
InfinityOne – Using the Softphone
InfinityOne Work at Home Solution (WHS)
InfinityOne WHS – Overview
InfinityOne WHS – Getting Started
InfinityOne WHS – Configuration Steps
InfinityOne WHS – SIP Trunk Options
InfinityOne WHS – SIP Trunk Integration
InfinityOne WHS – SIP PRI Gateway
InfinityOne WHS – Galaxy Mini FXO Gateway
InfinityOne WHS – Standalone Operation
Infinity Video Server (IVS)
IVS – Getting Started
IVS – Server Requirements
IVS – Deploying in VMware Environment
IVS – Deploying in VMware Player for Testing
IVS – Initial Configuration of System Settings
IVS – Connecting to InfinityOne system
IVS – Recording Management
IVS – Automated Cleanup
IVS – Configure Port Forwarding for Remote Access
IVS – Administration
IVS – Overview
IVS – System
IVS – Dashboard
IVS – Network
IVS – Users
IVS – System Tools – Backup / Restore
IVS – System Tools – Shutdown / Reboot
IVS – System Tools – Automated Cleanup
IVS – Updates
IVS – Preferences
IVS – Licenses
IVS – Video
IVS – Video Configuration
IVS – Active Conferences
IVS – Video Recordings
IVS – Security
IVS – IP Block List
IVS – Define Ports
IVS – Firewall Rules
Galaxy Appliances
Galaxy Appliances Overview
Galaxy Appliances – Prerequisites
Galaxy Applicances – Supported Hardware
Galaxy Appliances – Supported Capacity and Features
Galaxy Appliances – Power Supply Specifications
Galaxy Appliances – Deployment in a network
Galaxy Appliances – Security Configuration
Galaxy Appliances – Numbering Plan Configuration
Galaxy Appliances – Extension Options
Galaxy Appliances – Trunk Configuration
Galaxy Appliances – Voicemail and IVR Greetings
Galaxy Appliances – Maintanance Tasks
Galaxy Appliances – IPv6 Considerations
Galaxy Appliances – Activating and Licensing
Galaxy Appliances – Quick Start Guide
Galaxy Mini
Galaxy Mini – Overview
Galaxy Mini – Server Hardware
Galaxy Mini – Supported Phones and Devices
Galaxy Mini – Front and Rear Panel Interfaces
Galaxy Mini – FXO/FXS Module Installation
Galaxy Mini – Connecting the Server to the Network
Galaxy Mini – Quick Start Guide
Galaxy Pro
Galaxy Pro – Quick Start Guide
Galaxy Pro – Front Panel Display
Galaxy 250
Galaxy 250 – Product Specification
Galaxy 250 – Server Hardware
Galaxy 250 – Connecting to the Network
Galaxy 250 – Front Panel Display
Galaxy 250 – Wall Mounting Template
Galaxy 250 – Install PRI Card
Galaxy 250 – Install FXO 4-Port Card
Galaxy 250 – Install FXO 8-Port Card
Galaxy 250 – FXO 8-port power from PCI-E
Galaxy Express
Galaxy Express – Platform and Hardware Overview
Galaxy Express – Module Installation
Galaxy Express – Typical Configurations
Galaxy Expand
Galaxy Expand – Platform and Hardware Overview
Galaxy Expand – Module Installation
Galaxy Expand – Initial Configuration
Galaxy Expand – Reference Architecture
Galaxy Expand – Common Configuration
Galaxy Expand – Standalone UCX Server Configuration
Galaxy Expand – High Availability UCX Configuration
Galaxy Expand – Local Gateway (Expansion Chassis) Configuration
Galaxy Expand – Remote Gateway Configuration
Galaxy Expand – Survivable Remote Gateway Configuration
Galaxy 3000G
Galaxy Gateway Cards
Galaxy DSM16
DSM16 – Overview
DSM16 – Supported Hardware and Capacity
DSM16 – Wiring Chart
DSM16 – Configure Norstar/BCM Digital Phones
DSM16 – Administration
DSM16 – Administration
DSM16 – System – Dashboard
DSM16 – System – Network
DSM16 – System – Users
DSM16 – System – Shutdown
DSM16 – System – Updates
DSM16 – System – Preferences
DSM16 – System – Licenses
DSM16 – Gateway – Call Server
DSM16 – Gateway – Device Configuration
Galaxy Analog Card
Analog Card – Overview
Analog Card – Accessing the System
Analog Card – Activation
Analog Card – Updating the Firmware
Analog Card – Create Extension using FXS port
Analog Card – Create Trunk using FXO port
Analog Card – Extend E-MetroTel SIP Trunks to 3rd Party systems using FXS Ports
Analog Card – Wiring Chart
Analog Card – System Menu
Status
Network Settings
Profiles
Port
Advanced Configuration
Maintenance
Galaxy PRI Card
PRI Card – Updating Firmware
PRI Card – System Menu
PRI Card – General Configuration
PRI Card – Interface Selection
Gateways
M1/CS1000 Media Gateway (MG)
MG – Overview
MG – Prerequisites
MG – Supported Capacity
MG – Supported Devices
MG – Supported Nortel/Avaya Media Gateway Controllers
MG – Supported Features
MG – Installing Compact Flashcards on MGXPEC
MG – Gathering Migration Capacity Details
MG – Planning
MG – Media Gateway Configuration
MG – Configure MGC
MG – Configure MGXPEC
MG – MGC Loadware Creation
MG – UCX Server Configuration
MG – Redundancy Configuration
MG – Phone Configuration
MG – CS1000 Extension Migration to UCX
MG – Configuring Phones using Set Based Configuration
MG – Aries Sets Programmable Keys Mapping
MG – Taurus Sets Programmable Keys Mapping
MG – MDSE Tools
MG – MGC Tools
Galaxy 250 as PRI Gateway
Green Migration
Nortel
Nortel Phones Introduction
Nortel – IP Phones Configuration
Nortel – LAN Settings
Nortel – Provisioning Server
Nortel – Norstar/BCM Digital Phones
Nortel – Norstar/BCM to UCX Conversion Guide
Nortel – BCM Feature Codes supported by UCX
Nortel – BCM and UCX Feature Codes Comparison
Nortel – Aries and Taurus (M3900) Digital Phones
Nortel – CS1000 and UCX IP Phones Feature Comparison
Nortel Legacy – CS1000 Command Overview
Avaya
Avaya – Digital Phones
Avaya – SIP Phones
Avaya – Convert 9608/9611 Phone from H.323 to SIP protocol
Avaya – Convert 9640 Phone from H.323 to SIP protocol
Avaya – Configure TLS and SRTP on J-100 SIP Phones
Panasonic
Panasonic – Digital Phones
Panasonic – IP Phones
Panasonic – SIP Phones
Panasonic – DECT System
NEC
Mitel
Mitel – 5212 IP Phone
Mitel – 6930 IP Phone
Mitel – Converting 5304 IP Phone to SIP
Cisco
Cisco – Convert 6921/6941/6961 from SCCP to SIP Protocol
Cisco – Convert 7940G from SCCP to SIP protocol
Cisco – Convert 7941G from SCCP to SIP protocol
Cisco – Convert 7942G from SCCP to SIP Protocol
Cisco – Convert Bricked 7940 to SIP protocol
Snom
Snom – D715
Snom – D745
Snom – M325 DECT Bundle
Snom – Programming Function Keys on IP phones
Snom – Configure PA1 SIP Adapter to operate with UCX
Polycom
Polycom – VVX 300 Series
Polycom – VVX 400 Series
Polycom – VVX 500 Series
Polycom – Soundstation IP 7000
Vtech
Vtech – VSP600
Vtech – VSP601
Vtech – VSP715
Vtech – VSP726
Vtech – VSP736
Vtech – VCS754
Vtech – SIP Hotel Phones
Vtech – Programming Feature Keys on SIP Desksets
Other 3rd Party SIP Phones
2N IP Verso Doorphone
Generic SIP Phones
Phones
XSTIM Phones Checklist
Cloud No-touch Provisioning
XSTIM No-touch Cloud Provisioning
SIP No-touch Cloud Provisioning
Infinity 3065 Softphone
Infinity 3065 – Creating Unique Device Ids
Infinity 3065 – Installation Guide for Windows
Infinity 3065 – Installation Guide for Mac OSX
Infinity 3065 – Installation Guide for Android
Infinity 5000 Series
Infinity 5000 Series – Overview
Infinity 5000 Series – 5010W Product Specification
Infinity 5000 Series – 5008 Product Specification
Infinity 5000 Series – 5004 Product Specification
Infinity 5000 Series (XSTIM) – Controls and Buttons
Infinity 5000 Series (XSTIM) – Phone User Interface
Infinity 5000 Series (XSTIM) – Web User Interface
SIP
Infinity 5000 Series (SIP) Controls and Buttons
Infinity 5000 Series (SIP) – Phone User Interface
Infinity 5000 Series (SIP) – Web User Interface
Infinity 5000 Series – XSTIM and SIP Comparison
Infinity 5000 Series – Configuration
Infinity 5010W (XSTIM)
Infinity 5008 (XSTIM)
Infinity 5004 (XSTIM)
Infinity 5042 (XSTIM)
Infinity 5030
Infinity 5010 (XSTIM) – discontinued
Infinity 5006 (XSTIM) – discontinued
Infinity 5046 (XSTIM) – discontinued
Infinity 5000 Series (XSTIM) – Registration
Infinity 5000 Series (SIP) – Registration
Infinity 5000 Series – Features
Infinity 5000 Series – Configuring VLAN
Infinity 5000 Series – Installing Custom Ringtones
Infinity 5000 Series – Installing Loud Ringtones
Infinity 5000 Series (XSTIM) – Configuring Distinctive Ringtones
Infinity 5000 Series (XSTIM) – Customizing Phone Display Screen
Infinity 5000 Series (XSTIM) – Hotdesking
Infinity 5000 Series (XSTIM) – Wifi and Bluetooth
Infinity 5000 Series (XSTIM) – Factory Function
Infinity 5000 Series (XSTIM) – Sleep Mode
Infinity 5000 Series (XSTIM) – Services Key Features
Infinity 5000 Series (XSTIM) – UCX Feature Codes
Infinity 5000 Series (XSTIM) – UCX Star Code Features
Infinity 5000 Series (XSTIM) – XSTIM Settings and Properties
SIP
Infinity 5000 Series (SIP) – Configuring Dial Plan
Infinity 5000 Series (SIP) – Configuring Distinctive Ringtones
Infinity 5000 Series (SIP) – Customizing Phone Display Screen
Infinity 5000 Series (SIP) – Hotdesking to another Account
Infinity 5000 Series (SIP) – Phone Book Directory
Infinity 5000 Series (SIP) – Additional UCX Features
Infinity 5000 Series – Firmware
Infinity 5000 Series – Firmware Distribution
Infinity 5000 Series – Auto Firmware Update
Infinity 5000 Series – Manual Firmware Update
Infinity 5000 Series – Expansion Module Firmware Update
Infinity 5000 Series – Converting from SIP to XSTIM
Infinity 5000 Series – Converting from SIP to XSTIM via Cloud Provisioning
Infinity 5000 Series – Converting from XSTIM to SIP
Infinity 5000 Series – Troubleshooting
Remote XSTIM phones – Router interop issues
Infinity 5000 Series (XSTIM) – FAQ
Infinity 5000 Series (SIP) – FAQ
Infinity 5000 Series – Troubleshooting Steps
Infinity 5000 Series – RMA Troubleshooting Steps
Digital Phones
Redundancy
Survivable Remote Gateway (SRG)
SRG – Introduction
SRG – Survivability Options
SRG – Devices and Extensions
SRG – Main Office Route Prefix
SRG – Main Office SIP Trunk
SRG – Main Office Outbound Route
SRG – Main Office Inbound Route
Active Standby (HARC)
HARC – Installation and Configuration
HARC – Administration
HARC – System Level Programming
HARC – Operation and Recovery
Multi-Site
Multisite – Coordinated Dialing Plan
Multisite – Non-uniform Dialing Plan
UCX Administration
UCX Software
UCX Software – Server Requirements
UCX Virtual Machine (VM)
VM – UCX Virtualized Software
VM – Hyper-V Environment
VM – Microsoft Hyper-V – Deploying UCX
VM – Microsoft Hyper-V – Configuring CPU and Memory
VM – Microsoft Hyper-V – Configuring Azure Monitoring Agent
VM – KVM Environment
VM – KVM – Deploying UCX
VM – VMware Environment
VM – VMWare – Deploying UCX
VM – VMWare – Configuring CPU and Memory
VM – AWS AMI Environment
VM – Amazon AWS – Creating Web Services Account
VM – Amazon AWS – Deploying UCX
UCX Features
Answer DN Behavior
Background Music
Boss-Secretary Solution
Busy Lamp Field (BLF)
BLF Key Global Label Change
Call Monitoring (ChanSpy)
Call Recording Options
Conferences (Ad-hoc)
Dial System Fax
Dictation Service
Distinctive Ring Tones (Alert Info)
Fax to Email
Group Pickup
HotDesking
Hotline (Key-based)
Language Prompts
Long Tones
MADN Emulation Solution
Parking Lot Monitor Solution
Ring Again (Call Back)
Set Based Configuration
Shared Call Appearances (external calls)
Shared Call Appearances (Internal Calls)
Unified Messaging for M1/CS1000 Users
User Portal
VMX Locator
Voicemail
Voicemail Escalation
Voicemail Message Indicator
Voicemail to Email
ZapBarge
UCX How-To Guides
Add a Pause Before Dialing on Analog Trunks
Configure Analog Trunks
Configure Cascading Time Groups and Conditions
Configure Port Forwarding for Remote Access
Configure QSIG PRI between UCX and Nortel CS1000
Configure Second Network Port
Create a Self-signed SSL Certificate
Configure Trunks to use TCP for SIP Signalling
Configure UCX for Emergency Dialing
Configure UCX for Kari’s Law and Ray Baum’s Act
Deploy UCX in a Nurse Call Environment
Enable User Initialization of Voicemail Box
Generate and Install Commercially Signed SSL Certificate
Install G729 and G723 Codecs
Optimize Trunk Settings
Restrict Dial Access using Custom Contexts
Restore Backup File from a Different System
Setup Remote SMTP to work with Outlook 365
UCX SIP Trunks
SIP Trunk Configuration Checklist
SIP Trunk with IP-based Authentication
SIP Trunking between BCM and UCX
SIP Trunking between Bell Canada and UCX
SIP Trunking between IP Office and UCX
SIP Trunking between Mitel MX-One and UCX
SIP Trunking between Nortel CS1000 and UCX
SIP Trunking between Panasonic NSX00 and UCX
SIP Trunking between Rogers and UCX
BabyTel SIP Trunk
Broadsoft SIP Trunk
Shaw SIP Trunk
Telus SIP Trunk
UCX Troubleshooting
DID calls not terminating
DTMF issues on PSTN Trunks
Echo issues on FXO Trunks (Galaxy Mini)
Echo issues on UCX systems
Record DAHDI calls for troubleshooting
Speechpath issues on Remote Phones
Speechpath issues on SIP Trunks
Stamp Log and System Log files
UCX not processing calls
Unable to get Software Updates
Unable to send Voicemail notification
Unable to view UCX Administration
Unexpected call failures and registration problems
Voice quality issues
Useful CLI commands
Useful File Locations
Useful SUDO commands
VOIP Tool Kit
Repair MySQL Database (support only)
UCX Applications
Call Center
UCX Call Center Operation
UCX Call Center Agents
UCX Call Center Supervisors
UCX Call Center Administration
UCX Call Center Reporting
Hospitality
Hospitality Overview
Hospitality Configuration
Enhanced Archive
External Call Center Reports Interface
External CDR Interface
External Storage (NAS)
External Storage
Configuring External Storage for NAS
Microsoft Lync
Microsoft Teams
UCX and MS Teams
Infinity Dialer for Teams
Infinity Dialer – Setup Guide for Administrators
UCX Direct Routing for Teams
Notifier
UCX Notifier – Introduction and Planning
UCX Notifier – Installation and configuration
UCX Notifier – Administration
UCX Notifier – Usage
UCX Notifier – Installation and configuration (support only)
Queue Callbacks
Scheduled Announcement
UCX API’s
UCX TAPI
Wallboard
E-MetroTel Business Policies
E-MetroTel – Acceptable Use Policy
E-MetroTel – Beta Trial Policy
E-MetroTel – Extension Provisioning Services
E-MetroTel – Product Licensing
E-MetroTel – Subscription Services
E-MetroTel – 911 Services Agreement (Canada)
E-MetroTel – SIP Trunk E911 Registration
E-MetroTel – Partner Onboarding
E-MetroTel – Reseller Responsibilities
Recurring Services Payment Policy for Cloud Hosted and Virtualized Solutions
Software Subscription, Support, and Warranty Transfer Request
Quotations and Ordering
Quotation – General
Quotation – New System
Quotation – Existing System
Quotation – Quoting Out
E-MetroTel Support
E-MetroTel – Getting Support
Support Portal Quick Start Guide
UCX Technical Training Roadmap
E-MetroTel – Return Material Authorization (RMA) Policy
Appliances and Plug-in Cards – RMA Troubleshooting Steps
Infinity 5000 Series – RMA Troubleshooting Steps
ARCHIVED
UCX450
UCX450 – Connect to the Network
UCX450 – Install Interface Card
UCX450 – Install Interface Card (R230)
UCX450 – Replace Hard Drive
UCX1000
UCX1000 – Connect to the Network
UCX1000 – Install Interface Card (R530)
UCX1000 – Install Interface Card (R730)
UCX1000 – Replace Hard Drive
UCX1000 – LED States
UCX Digital Gateway (DG)
DG – Overview
DG – Supported Hardware and Capacity
DG – Installation of SSD in BCM50
DG – Updating BCM50 Firmware
DG – Configuring Integrated Router for BCM50
DG – Installation of SSD in BCM450
DG – BCM450 Digital Gateway (DGS2) – Dip Switch Settings
DG – Quick Start Guide
DG – Administration
DG – Administration
DG – System – Dashboard
DG – System – Network
DG – System- Users
DG – System- Shutdown
DG – System- Updates
DG – System – Preferences
DG – System – Licenses
DG – Gateway – Call Server
DG – Gateway- Onboard Hardware
DG – Gateway – Device Configuration
X10 SIP Paging Gateway
Galaxy PG1
Galaxy FXO Card
Galaxy FXO Card – 8-Port Dahdi
Galaxy FXO Card – Accessing the Card
Galaxy FXO Card – Configuring Analog Trunks
Galaxy Appliances - Galaxy 250
Galaxy 250 – Product Specification
Contents
