Administration

  • Phones - Infinity 3065 Softphone
Infinity 3065 – Installation Guide for Windows
Beta Trial

The Infinity 3065 softphone is a standalone application designed to run on Windows (10 and 11), Mac OSX (10.15 or higher), iOS (13.0 or higher), and Android (7.0 or higher) platforms. Once beta trials are complete on each of these operating systems, they will be downloadable from the Microsoft Store (Windows), Apple App Store (OSX and iOS), and Google Play Store. However, during Beta trials, other means of accessing the software may be required. These will be updated in this document as additional functionality is available.

NOTE

The Infinity 3065 and the InfinityOne Softphone both rely on IP-based communication over Ethernet (Windows and MacOS only), or an 802.11 or cellphone wireless network. However, the reliability and voice quality of the call is totally dependent on the network it is connected to. Therefore, it is expected that the device running the application is connected to a relatively strong wireless signal with adequate bandwidth, low latency, and low packet loss as described here when connecting the UCX and to the E-MetroTel provisioning server using the port information provided in the E-MetroTel documentation.

USEFUL TIP

The Administrator must first Create the Unique Device ID for each user before the user can proceed with the installation steps on this page. It is desirable that each Device ID be preconfigured as the MAC Address of that user's extension on the UCX XSTIM Properties settings on the UCX before the user completes the setup on their device.

Part 1: First-time Installation

1. Download the Software

The Infinity 3065 softphone is supported on Windows PCs running version 10 or 11.

The software required for installing the Infinity 3065 is available for download here and also from the E-MetroTel website.

To download the Windows version, click here.

2. Install the Software

After downloading the software, you can access the file in your browser’s download folder. The Infinity 3065 Windows file downloads as an executable installation file (.exe).

  1. Double click the file to begin the installation.
    Note: Your Windows software may initially block the application from installing.
    3065WinProtection.png
  2. Click on More Info
    3065WinProtectionMoreInfo.png
  3. Click on Run Anyway.
  4. Your Virus protection software may check the file for threats.
  5. Once the virus protect scan completes, take the necessary actions as prompted by your Virus Protection software to allow the process to continue.
  6. Windows will ask “Do you want to allow this app to make changes to your device“. Click Yes.
  7. Select the folder where you want to install the Infinity 3065, then click Next.
    3065WinInstallLocation.png
  8. Decide whether you want to install a desktop shortcut, then click Next.
  9. Click Install to begin the process.
  10. When the installation process competes, launch the Infinity 3065 app by clicking Finish.

3. Run the Software

  1. The first time you run the Infinity 3065 app after installation your Virus protection software may check the installed file for threats.
  2. When the process is complete, the Infinity 3065 app will launch.
    3065StartupScreen.png
  1. Click on Get Started

The Auto Provision Setup Screen will open
3065EnterDeviceID.png

  1. Enter the Device ID that was delivered in the email to that user, and click Save.
  2. At this point, the Infinity 3065 will connect to the customer’s UCX and be ready for configuration.

4. Connect to the UCX

To connect the Infinity 3065 to the UCX, you need to assign the S1 (and optionally the S2) IP Address and UDP port number as you would any other XSTIM device. Multiple profiles are supported, however only one profile can be active at any time.

  1. In the New Profile page, you can assign a Profile Name to keep track of your multiple profiles.
    3065NewProfile.png
  2. It is mandatory to assign the Primary (or S1) IP Address and UDP Port associated with XSTIM traffic on the UCX.
  3. You may optionally enter the Secondary (or S2) IP Address and UDP Port associated with an alternate UCX system that will connect if the Primary server is unreachable (note that this is not associated with High Availability Redundant Clusters or with Survivable Remote Gateway configuration).
    3065NewProfileEntered.png
  4. When you are complete, click Save.
  5. You may choose to active the connection immediately by clicking Activate or you can Edit or Remove the profile.
    3065NewProfileSaved.png
  6. Once you complete the activation, click the back arrow on the Profile Manager header until you see the bottom menu appear.
    3065NewProfileActive.png
  7. Click the Keypad tab.
  8. Once an XSTIM Extension is configured on the UCX or the device is hotdesked to an XSTIM extension, the phone will be fully functional.
    3065SoftphoneActive.png

Part 2: Updating from a previous version

1. Prepare to transfer the Device ID from the existing version

The preparation process depends on whether the reseller will be involved in the process or each end user will be responsible for the entire process themselves. Both methods are described below.

1.1 Using the Partner Portal for resetting the Device IDs

The following describes the steps the reseller must take on the partner portal to prepare for the update.

  1. Log in to the Partner Portal with Support credentials
  2. Select Provisioning
  3. Select Infinity 3065
  4. Filter on the UCX Serial Number (1) of the customer your are resetting the Device IDs for and click Apply (2)
  5. For each Windows Device ID in the list, click on Reset (3)

When you reset each of the Device IDs, a new email containing the DeviceID will be sent to the email address you had previous entered for that user

1.2 End user resetting the Device ID

The following describes the steps required for an end user to prepare for the update without any actions required on the Partner Portal.

Note, if you have the original email containing your Device ID you can skip this step. If you do not, proceed as follows

  1. Open the current version of the Infinity 3065 on your PC.
  2. Click on the Settings icon and then select About
  3. Click on anywhere on the line labelled Device ID and the application will automatically copy the value to the clipboard.
  4. Paste this value somewhere on your PC (Notepad, Word, an unsent email, etc.) for temporary storage until it is required after installing the updated version in Step 5 of Section 5 below. 
  5. Click the Back arrow button at the top left corner of the window to navigate back to the Settings screen.
  6. Click the Support button
  7. Click the Reset Device ID button (with the red icon) to allow the Device ID to be re-assigned in Step 5 of Section 5 below.

2. Download the Software

The Infinity 3065 softphone is supported on Windows PCs running version 10 or 11.

The software required for installing the Infinity 3065 is available for download here and also from the E-MetroTel website.

To begin the download the Windows version, click here.

3. Uninstall the previous Software (if any)

If you have previously installed a Windows version, it must be fully uninstalled from the computer before installing the new version

  1. Make sure the existing Infinity 3065 is not running.
  2. Go to Windows / Settings / Apps and search for 3065 in the search bar.
  3. Click on the ellipsis on the  Infinity 3065 app, select Uninstall
  4. Allow the app to make changes to your device (Click Yes).
  5. Click Yes to delete all settings and user data during uninstall.
    3065FullUninstall1.png
  6. Click Yes to completely remove Infinity 3065 and all of its components.
    3065FullRemove.png
  7. Click OK when Infinity 3065 was successfully removed from your computer.
    3065Removed.png

4. Install the Software

After downloading the software, you can access the file in your browser’s download folder. The Infinity 3065 Windows file downloads as an executable installation file (.exe).

  1. Double click the file to begin the installation.
    Note: Your Windows software may initially block the application from installing.
    3065WinProtection.png
  2. Click on More Info
    3065WinProtectionMoreInfo.png
  3. Click on Run Anyway.
  4. Your Virus protection software may check the file for threats.
  5. Once the virus protect scan completes, take the necessary actions as prompted by your Virus Protection software to allow the process to continue.
  6. Windows will ask “Do you want to allow this app to make changes to your device“. Click Yes.
  7. Select the folder where you want to install the Infinity 3065, then click Next.
    3065WinInstallLocation.png
  8. Decide whether you want to install a desktop shortcut, then click Next.
  9. Click Install to begin the process.
  10. When the installation process competes, launch the Infinity 3065 app by clicking Finish.

4. Run the Software

  1. The first time you run the Infinity 3065 app after installation your Virus protection software may check the installed file for threats.
  2. When the process is complete, the Infinity 3065 app will launch.
    3065StartupScreen.png
  1. Click on Get Started
  2. The Auto Provision Setup Screen will open
    3065EnterDeviceID.png
  3. Enter the Device ID that contained in your original email or from the location you saved it in Step 4 of Section 1.2 above, or, if your reseller has reset the Device ID on your behalf, from the new email that you will have just received, and click Save.
  4. At this point, the Infinity 3065 will connect to the UCX with the same DeviceID and the extension will already be configured.
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