The Infinity 3065 softphone is a standalone application designed to run on Windows (10 and 11), Mac OSX (10.15 or higher), iOS (13.0 or higher), and Android (13.0 or higher) platforms. Once beta trials are complete on each of these operating systems, they will be downloadable from the Microsoft Store (Windows), Apple App Store (OSX and iOS), and Google Play Store. However, during Beta trials, other means of accessing the software may be required. These will be updated in this document as additional functionality is available.
The Infinity 3065 and the InfinityOne Softphone both rely on IP-based communication over Ethernet (Windows and MacOS only), or an 802.11 or cellphone wireless network. However, the reliability and voice quality of the call is totally dependent on the network it is connected to. Therefore, it is expected that the device running the application is connected to a relatively strong wireless signal with adequate bandwidth, low latency, and low packet loss as described here when connecting the UCX and to the E-MetroTel provisioning server using the port information provided in the E-MetroTel documentation.
The Administrator must first Create the Unique Device ID for each user before the user can proceed with the installation steps on this page. It is desirable that each Device ID be preconfigured as the MAC Address of that user's extension on the UCX XSTIM Properties settings on the UCX before the user completes the setup on their device.
First-time Installation
1. Download the Software
The Infinity 3065 softphone is supported on Windows PCs running version 10 or 11.
The software required for installing the Infinity 3065 is available for download here and also from the E-MetroTel website.
2. Install the Software
After downloading the software, you can access the file in your browser’s download folder. The Infinity 3065 Windows file downloads as an executable installation file (.exe).
- Double click the file to begin the installation.
Note: Your Windows software may initially block the application from installing.
- Click on More Info
- Click on Run Anyway.
- Your Virus protection software may check the file for threats.
- Once the virus protect scan completes, take the necessary actions as prompted by your Virus Protection software to allow the process to continue.
- Windows will ask “Do you want to allow this app to make changes to your device“. Click Yes.
- Select the folder where you want to install the Infinity 3065, then click Next.
- Decide whether you want to install a desktop shortcut, then click Next.
- Click Install to begin the process.
- When the installation process competes, launch the Infinity 3065 app by clicking Finish.
3. Run the Software
The first time you run the Infinity 3065 app after installation your Virus protection software may check the installed file for threats.
When the process is complete, the Infinity 3065 app will launch.
Enter the Device ID that was sent to the user via email, click Save & Continue.
Click Done to proceed to the Softphone.
4. Connect to the UCX
The Infinity 3065 will automatically connect to the Default Profile configured by the administrator.
If your account allows multiple profiles, then you can add a new profile.
Note that only one profile can be active at any time.
Creating multiple profiles
- Click on the Settings
icon on the top right corner, then select Profile Manager. - In the Profile Manager page, click the green Add button.
- Enter all the required fields for the new profile: Profile Name, Primary Server (S1) Address and Port.
- You may optionally enter the Secondary Server (S2) Address and Port associated with an alternate UCX system that will connect if the Primary server is unreachable. (Note that this is not associated with High Availability Redundant Clusters or with Survivable Remote Gateway configuration).
- When done, click Save.
- To immediately activate the new profile, click Yes when prompted, otherwise click No.
- The new profile will be listed on the Profile Manager page. The active profile will be highlighted. You can Edit or Delete profiles here.
- Click the back
icon on the top left to return to the main Phone page. - If the XSTIM Extension is configured on the UCX or the device is hotdesked to an XSTIM extension, the phone will now be fully functional.
Updating from a previous version
Step 1 – Reset Device ID
There are 2 methods to reset the Device ID.
- From the Partner Portal performed by the reseller.
- From the device performed by the end user.
From the Partner Portal
The following steps are performed by the reseller:
- Log in to the Partner Portal with your portal credentials
- Select Provisioning
- Select Infinity 3065
- Filter on the UCX Serial Number (1) of the customer your are resetting the Device IDs for and click Apply (2)
- For each Windows Device ID in the list, click on Reset (3)
When you reset each of the Device IDs, a new email containing the DeviceID will be sent to the email address you had previous entered for that user
From the Device
The following steps are performed by the end user.
- Open the current version of the Infinity 3065 on your PC.
- Click on the Settings icon and then select About.
- Click anywhere on the line labelled Device ID and the application will automatically copy the value to the clipboard.
- Paste and save this value somewhere on your PC, it will be needed later in Step 5.
- Click the Back arrow button at the top left corner of the window to navigate back to the Settings screen.
- Click the Support button
- Click Reset Device ID (button with the red icon).
Step 2 – Download the Software
The Infinity 3065 softphone is supported on Windows PCs running version 10 or 11.
The software required for installing the Infinity 3065 is available from from the E-MetroTel website.
Step 3 – Uninstall the previous Software (if any)
If you have previously installed a Windows version, it must be fully uninstalled from the computer before installing the new version
- Make sure the existing Infinity 3065 is not running.
- Go to Windows / Settings / Apps and search for 3065 in the search bar.
- Click on the ellipsis on the Infinity 3065 app, select Uninstall
- Allow the app to make changes to your device (Click Yes).
- Click Yes to delete all settings and user data during uninstall.
- Click Yes to completely remove Infinity 3065 and all of its components.
- Click OK when Infinity 3065 was successfully removed from your computer.
Step 4 – Install the Software
After downloading the software, you can access the file in your browser’s download folder. The Infinity 3065 Windows file downloads as an executable installation file (.exe).
- Double click the file to begin the installation.
Note: Your Windows software may initially block the application from installing. - Click on More Info
- Click on Run Anyway.
- Your Virus protection software may check the file for threats.
- Once the virus protect scan completes, take the necessary actions as prompted by your Virus Protection software to allow the process to continue.
- Windows will ask “Do you want to allow this app to make changes to your device“. Click Yes.
- Select the folder where you want to install the Infinity 3065, then click Next.
- Decide whether you want to install a desktop shortcut, then click Next.
- Click Install to begin the process.
- When the installation process competes, launch the Infinity 3065 app by clicking Finish.
Step 5 – Run the Software
The first time you run the Infinity 3065 app after installation your Virus protection software may check the installed file for threats.
When the process is complete, the Infinity 3065 app will launch.
Enter the Device ID that was sent to the user via email, click Save & Continue.
Click Done to proceed to the Softphone.
