Administration

  • Cloud Services - E-MetroTel SIP Trunks
Configuring PSTN SIP Trunks on Avaya IP Office System

E-MetroTel SIP Trunk Account

This guide is based on the following sample SIP account details:

  • VOIP Username: 1234567890
  • VOIP Password: Password07
  • SIP Server: sip-us.emetrotel.com
  • IP: 34.238.199.7
  • Channels: 10 channels
  • DID: 18765551212

You must obtain your own E-MetroTel SIP Trunk Configuration Details.

Requirements

  • IP Office 500v2 or 500v2a version 11.0 or 11.1
  • IP Office Server Edition version 11.0 or 11.1
  • IP Office Subscription systems

Accessing IP Office configuration

  • To access Avaya IP Office, use Avaya IP Office Manager 11.0 or 11.1 or use WebManager from a browser.
  • To access Web Manager on IP Office 500v2 / 500v2A, use port 8443 with the IP Office IP Address. Example: https://192.168.42.200:8443
  • To access Web Manager on IP Office Server Edition, or IP Office Subscription, use port 7070 (or the provided URL). Example: https://192.168.42.200:7070

Before you begin

• You must have valid licenses on your IP Office system.

• On Server Edition, make sure you have a non-zero value in the SIP Trunk Sessions field on the License | Remote Server tab. If you do not, you will see Monitor messages about insufficient licenses.

From IP Office Manager, click on Licenses.

From IP Office Web Manager: System Settings, select Licenses.

Create a SIP Line

In Avaya IP Office Manager navigation pane:

  • Right-click Line and select New > SIP Line.

Or, from Web Manager | System Settings:

  • Select Lines | Add Line
  • Select SIP line and click OK

Configure the SIP LINE tab

In Avaya IP Office Manager or in Web Manager:

  • Record the Line Number value that appears on the SIP Line page for use later.
  • In the ITSP Domain Name field, enter sip-us.emetrotel.com
  • Use the default values for the remaining fields.

IP Office Manager

IP Office Web Manager

Configure the TRANSPORT tab

  • Leave the ITSP Proxy Address field blank.
  • Change the Listen port to 5069
  • Use the default values for the remaining fields.

IP Office Manager

IP Office Web Manager

Configure the SIP Credentials tab

  • Set the User name, Authentication name, and Contact to the VOIP Username for your account.
  • Enter the password and confirm
  • Enable “Registration Required”

IP Office Manager

IP Office Web Manager

Configure the Call Details tab

  • From the Call Details tab, click Add
  • Set the Incoming Group to your SIP line number (e.g., 25)
  • Set the Outgoing Group to the next number (e.g., 26)
  • Set the Maximum sessions according to your trunk limits.
  • Select the Credentials created earlier.

IP Office Manager

IP Office Web Manager

Again, from the Call Details tab, click Add:

  • Set the Incoming Group to the same as the last number used (e.g., 26)
  • Set the Outgoing Group to the next number (e.g., 27)
  • Set the Maximum sessions according to your trunk limits.
  • Select the Credentials created earlier.
  • Set Local URI and Contacts as seen on picture.

IP Office Manager

IP Office Web Manager

Configure ARS 50:Main

The dial short code for a number can specify an ARS form as the destination. The final routing of the call is then controlled by the setting available within that ARS form.

  • In IP Office Manager navigation pane, right-click ARS and select 50:Main*
  • Enter the dialing codes for your system.
  • An example is provided on the picture.

* If 50:Main is used for another line, you can create a new ARS entry.

IP Office Manager

IP Office Web Manager

Configure System Dial Short Code

In IP Office Manager navigation pane:

  • Right-click Short Code and select New
  • Enter the following information:
    • Code: ?
    • Feature: Dial
    • Telephone Number: .
    • Line Group ID: 50:Main

IP Office Manager

IP Office Web Manager

Use System Status to see calls in progress

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