UCX Voicemail User Guide
The integrated UCX Voicemail solution comes standard with every UCX system. The UCX Voicemail menu enables users to listen to messages, forward messages, send messages to individuals and to groups, call-back a person who left a message, navigate their voicemail folders and record greetings. Users typically access their voicemail using the telephone keypad. Users can also access their mailbox from any phone by dialing their business phone number and pressing the * key when they hear their voicemail greeting.Logging into your voicemail box
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FROM ANY INTERNAL PHONE Dial *98 |
Enter mailbox (extension) and password |
System announces the number of NEW and OLD messages and presents the options from the main menu. |
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FROM YOUR OWN PHONE Dial *97 or Press the Message key |
Enter password | |
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FROM EXTERNAL PHONE Dial your own extension and press * when listening to your voicemail greeting |
Enter password |
UCX Voicemail Top Menu
| 1 Current Folder | System plays [date/time of message] [CLID of caller] [Message left] |
|---|---|
| 2 Change Folder | 0 – New 1 – Old 2 – Work 3 – Family 4 – Friends # – Cancel | 3 Advance Options | * – Return to main menu | 0 Mailbox Options | 1 – Record Unavailable Message 2 – Record Busy Message 3 – Record Name 4 – Manage Temporary Greeting 5 – Change Password * – Return to main menu |
| * Help | 1 – Old Messages 2 – Change Folder 3 – Advance Options 0 – Mailbox Options * – Help # – Exit |
| # Exit |
UCX Voicemail Message Navigation
| 2 Change Folder | 0 – New 1 – Old 2 – Work 3 – Family 4 – Friends # – Cancel After selection, system confirms. |
|---|---|
| 3 Advance Options | 1 – Reply 3 – Play Message envelope * – Main menu |
| 4 Previous Message | [Position] Message received at [date/time] Message from [CLID] Message [length] [message] System plays message level menu |
| 5 Replay Message | [Position] Message received at [date/time] Message from [CLID] Message [length] [message] System plays message level menu |
| 6 Next Message | [Position] Message received at [date/time] Message from [CLID] Message [length] [message ] System plays message level menu |
| 7 Delete/Restore | System confirms |
| 8 Forward to another user | System prompts for extension 1 – Prepend message; # after recording 2 – Forward without prepend message * – Message level help |
| 9 Save | System prompts to select folder |
| * Help | 1 – [Current folder] Message 2 – Change Folder 3 – Advanced Options 0 – Mailbox Options 5 – Replay Message 6 – Next Message 7 – Delete Message 8 – Forward Message 9 – Save * – Total Voicemail Menu # – Exit Voicemail |
| # Exit |
UCX Voicemail – Common User Functions
Voicemail Greetings
Unavailable Greeting – plays to caller when Ring No Answer.
Default: “Person at extension xxx / <recorded name> is unavailable.”
Busy Greeting – plays to caller if you are on the phone.
Default: “Person at extension xxx / <recorded name> is on the phone.”
Temporary Greeting – if recorded it will always play.
Use this greeting to inform callers about and during long periods of absence.
Recording Greetings
System advises if Temporary Greeting is in place:
If Temporary Greeting is recorded, system will prompt:
1 – Record temp greeting (to record a new one)
2 – Erase temporary greeting
During recording of any Greeting you can:
1 – Accept your recording
2 – Listen to your recording
3 – Re-record
# – End your recording
Folders
Messages left are saved in the “New” Folder.
Messages played and not deleted are saved in “Old” Folder.
Once played, messages can be saved in folder of choice:
0 – New
1 – Old
2 – Work
3 – Family
4 – Friends
Message Envelope Playback
1 – Skip Envelope and Play Message
During Message Playback
* – Rewind Message by 3 seconds
# – Fast Forward Message by 3 seconds
0 – Pause Message playback; press ‘0’ to resume playback
1456789 – Any of these buttons will stop Message playback and perform the action at the Message Level.
Current Folder
- On Login if New Messages >0, Current Folder = “New” Folder
- On Login if New Messages =0, Current Folder = “Old” Folder
- On Folder change, Current Folder = Selected Folder
Leaving Messages
System Plays Greeting. During greeting, press:
# – Skip rest of greeting and start Message recording
* – Skip Message recording and allow remote access to your personal mailbox; System prompts for password
0 – Transfer to operator if enabled
System Plays “Beep”. System Records Message. During recording, press:
# – End recording and select the following options:
0 – Transfer to operator if enabled (RECORDING is DELETED)
1 – Save message in your “New” Folder
2 – Review message
3 – Re-record message
4 – Mark/remove urgent status
Hang up – Message left in “New” Folder
Configurable by Administrator on a system-wide basis
Ring-time before Call goes to Voicemail
The default ring time before a call is sent to voicemail is 20 seconds.
Key to escape Greeting and go to Voicemail
The default value is * .
Instruction to Callers to “please leave message after tone”
The default is ON. If turned off, caller will simply hear a Beep.
Transfer to Operator
Define the Operator Extension to allow transfer to the operator by pressing 0 when listening to Mailbox Greeting or Leaving a Message.
Configurable by Administrator on a per extension basis
Unified Messaging
Enter the user’s Email address to send notification by email when there is a new message. Enable ‘Email Attachment’ option so that voicemails are included as attachments.
Quick Reference Guide (English)
