License Details
The License Details page allows you to view information about the license installed on your UCX system.
To use your UCX system it must be properly licensed. The UCX and Galaxy servers use an automated process to retrieve and activate licenses via the E-MetroTel Serial Number Management system. This automated process is described on this page under the section License Retrieval.
To verify the installed license, perform the following steps:
- From the System tab, select Licenses
- From the left side column, select License Details
Your system is properly licensed if you see a page similar to the one below.
Your system is not licensed if you see a page similar to the one below.
In either case, you will note that the system’s Serial Number is listed in the License Details page below the Host ID and the Asset Number. If your system is not licensed, proceed to the License Retrieval section and follow the steps.
Product Code Description
If your system is licensed, you will see the details of the license in the Product Code field. The description of each product code is provided below.
| Product Code | Description |
|---|---|
| AS | Active Standby |
| BE | Basic Extension |
| CO | Call Out (Code Orange) |
| EA | Enhanced Archive |
| EAv2 | Enhanced Archive Server |
| ECI | External CDR Interface |
| EQR | External Call Center Reports Interface |
| HP | Hospitality |
| LC | Licensed codec G.729 |
| MA | Meridian 1 Analog Phones |
| MDSE | Meridian 1 Digital Phones |
| OCB | Omnichannel Basic |
| NAS | External Storage |
| PT(n) | Internal PSTN trunk card (where n = the number of cards) |
| QCB | Queue Callback |
| QR | Queue Reports (Call Center Reports Package) |
| SA | Scheduled Announcements |
| SC(n) | E-MetroTel PSTN SIP Channels (where n = the number of channels) |
| SF | InfinityOne Salesforce |
| SRG | Survivable Remote Gateway |
| TSP | TAPI Service Provider |
| UE | Universal Extension |
| WB | InfinityOne Wallboard |
Additional Licensing Details
For additional details regarding types of devices supported by the various extension license types, ownership rights, activation and assignment of licenses, license transfer policies, and software subscription rules, please refer to Product Licensing.
License Retrieval
The License Retrieval page allows you to update an existing UCX product license, assuming that the new licenses is available for retrieval. The license is generated based on the profile on the E-MetroTel Serial Tool Management System. To update the UCX product license on your system, perform the following steps:
- From the System tab, select Licenses
- From the left side column, select Enter License
- Click the Retrieve & Apply button.
- If no new license updates are available, the system will respond as shown:
- If there were new licenses, the system would respond as follows:
System Activation
Some systems are shipped with a pre-installed license. If you have a system with a limited license or a stocking system that was shipped without a license, you must obtain a license using the E-MetroTel Serial Number Management system. You can also use this system to request an updated license for your system if you want to increase the licensed capacity or add optional features.
You must request a license through your reseller or, if you are a reseller, through E-MetroTel. You will be required to provide the serial number of the . This can be found either through the UCX Administration on the License Details page, on the chassis label, on the outside of the original shipping box of the , or on the invoice associated with the purchase of the .
Preparing for Activation
Prior to activating the system, E-MetroTel recommends performing a Software Update to ensure that the system has the latest available functionality and enabling the Remote Access functionality to facilitate product support.
Software Update
The Software Update will ensure that the system has the latest software updates, including any associated with the Activation process itself to be installed and running on the system.
- Ensure that you have configured a valid DNS and Gateway in the Network settings
- Navigate to the System tab, select Updates.
- If not already in the Software Update tab on the left-hand side menu, expand the left hand menu and select it.
- Complete the steps to update the UCX software as noted in System Updates documentation.
Note that ALL systems require a Software Update prior to beginning the UCX System Activation process.
Remote Access
The Remote Access feature allows the Reseller and E-MetroTel to remotely connect to the Galaxy Mini (and/or other UCX software-based devices).
- Navigate to the Support tab, and select Remote Access.
- Ensure that you have a valid User or Partner Remote Access partner account with valid credentials.
- Follow the steps identified in the Remote Access documentation in the sections titled Remote Access Registration and Remote Access Activation.
Activating a system for the first time
The reseller must submit the following to E-MetroTel at [email protected]:
- Reseller Name: This is the name of the Reseller that will be used when filling the activation form in the system. Once defined, it will be used for all system activations performed by this Reseller.
- Reseller Email Address: This is one or more Email Addresses that will be registered for this Reseller in the activation process. Filling the activation form requires entering one of the Reseller’s registered email addresses.
E-MetroTel may take 24 hours to upload the Reseller information in their systems.
Child Serial Number Assignment to Activated System
Once the main system activation is complete, the reseller may need to wait for additional serial numbers (representing additional functionality) to be assigned before retrieving the definitive and permanent license for the system.
- These additional serial numbers must be communicated in advance (24-hours) to E-MetroTel to complete their assignment without delay
- The reseller must notify E-MetroTel the main system has been activated and request the serial number to be assigned.
- The reseller must wait 5 minutes after the additional serial number assignment is complete to retrieve the new license that will include all licenses.
Activating your system:
- From the System tab, select Licenses
- From the left side column, select System Activation
- Values are required for each of the starred (*) items.
- Reseller Name: Must be a valid Reseller Name that is registered with the E-MetroTel Serial Number Management system.
(Note: this field is only empty if the unit is still in “In Stock” status on the E-MetroTel Serial Number Management system. The Reseller Name will be pre-populated on the form if the unit has been moved to “Sold To” status on the E-MetroTel Serial Number Management system.) - Reseller Email: Must be a valid reseller email address registered to the account associated with the Reseller Name (shown on the previous line item) within the E-MetroTel Serial Number Management system
- Customer Name: The name of the customer that the system is being configured for (No verification)
- Customer Email: The email address of the customer that the system is being configured for (No verification)
- Customer Phone: The phone number of the customer that the system is being configured for (No verification)
- Site Name: The name of the customer site where this system is located (No verification)
All of these items are required to be entered before the system can be activated, but the only items verified for accuracy are the Reseller Name (if not pre-filled) and Reseller Email. The Customer information allows both the reseller and E-MetroTel to more readily identify particular systems. - Reseller Name: Must be a valid Reseller Name that is registered with the E-MetroTel Serial Number Management system.
- After the required information has been input, click Activate. The system will send the entered data to the E-MetroTel Serial Number Management system to verify the Reseller Name/Email and Serial Number.
- If there are any issues, the system will display a failure message on the UCX Administration user interface indicating the issue. (In this example, the email address did not match what was on file in the E-MetroTel Serial Management Tool database for this particular reseller.)
- If the Activation was successful, the System Activation Page will be updated as follows:
A successful activation will also initiate the start of the Product Support program, and the renewal date determined by the E-MetroTel Serial Number Management system will be displayed at the bottom of this page.
If all the licenses associated with this system were already entered and associated with this system in the E-MetroTel Serial Management system, they would have all been downloaded in this step and the system would be ready to be deployed. For instance, if additional Extension licenses were purchased and added to the E-MetroTel Serial Management system after this system was already licensed, activated and deployed, they can be applied using the License Retrieval process.
Before doing any additional configuration, E-MetroTel recommends that you perform a system backup and select all optional components. Having this backup will allow you to easily restore the system or select components to a clean configuration at any time. Please refer to the instructions provided in the Backup documentation.