License Details
The License Details page allows you to view information about the license installed on your UCX system. To use your UCX system it must be properly licensed. The UCX and Galaxy servers use an automated process to retrieve and activate licenses via the E-MetroTel Serial Number Management system. This automated process is described on this page under the section License Retrieval. To verify the installed license, perform the following steps:- From the System tab, select Licenses
- From the left side column, select License Details
Your system is not licensed if you see a page similar to the one below.
In either case, you will note that the system’s Serial Number is listed in the License Details page below the Host ID and the Asset Number. If your system is not licensed, proceed to the License Retrieval section and follow the steps.
Product Code Description
If your system is licensed, you will see the details of the license in the Product Code field. The description of each product code is provided below.| Product Code | Description |
|---|---|
| AS | Active Standby |
| BE | Basic Extension |
| CO | Call Out (Code Orange) |
| EA | Enhanced Archive |
| EAv2 | Enhanced Archive Server |
| ECI | External CDR Interface |
| EQR | External Call Center Reports Interface |
| FX | Fax API for 3rd Party Clients |
| HP | Hospitality |
| LC | Licensed codec G.729 |
| MA | Meridian 1 Analog Phones |
| MDSE | Meridian 1 Digital Phones |
| OCB | Omnichannel Basic |
| NAS | External Storage |
| PT(n) | Internal PSTN trunk card (where n = the number of cards) |
| QCB | Queue Callback |
| QR | Queue Reports (Call Center Reports Package) |
| SA | Scheduled Announcements |
| SC(n) | E-MetroTel PSTN SIP Channels (where n = the number of channels) |
| SF | InfinityOne Salesforce |
| SRG | Survivable Remote Gateway |
| TSP | TAPI Service Provider |
| UE | Universal Extension |
| WB | InfinityOne Wallboard |
Additional Licensing Details
For additional details regarding types of devices supported by the various extension license types, ownership rights, activation and assignment of licenses, license transfer policies, and software subscription rules, please refer to Product Licensing.License Retrieval
The License Retrieval page allows you to update an existing UCX product license, assuming that the new licenses is available for retrieval. The license is generated based on the profile on the E-MetroTel Serial Tool Management System. To update the UCX product license on your system, perform the following steps:
- From the System tab, select Licenses
- From the left side column, select Enter License
- Click the Retrieve & Apply button.
- If no new license updates are available, the system will respond as shown:
- If there were new licenses, the system would respond as follows:
System Activation
Some systems are shipped with a pre-installed license. If you have a system with a limited license or a stocking system that was shipped without a license, you must obtain a license using the E-MetroTel Serial Number Management system. You can also use this system to request an updated license for your system if you want to increase the licensed capacity or add optional features.
You must request a license through your reseller or, if you are a reseller, through E-MetroTel. You will be required to provide the serial number of the UCX. This can be found either through the UCX Administration on the License Details page, on the chassis label, on the outside of the original shipping box of the , or on the invoice associated with the purchase of the .
For more details, refer to Galaxy Appliances – System Activation
