Background
Although E-MetroTel’s InfinityOne collaboration tool provides many of the same capabilities that Microsoft Teams (i.e. Teams) provides, many enterprise customers are deploying Teams because of its tight integration with their existing wide-scale implementations of Microsoft 365. While Microsoft offer an ability to bundle their own calling plan into Teams, that option does not provide support for legacy telephony infrastructure within the enterprise, and telephony functionality is limited to the small number of features and devices supported by Teams.
Deploying UCX with Microsoft Teams
There are two different solutions for using UCX with MS Teams solutions:
- Infinity Dialer for Teams
- Direct Routing using Session Border Controller
Infinity Dialer
Infinity Dialer for Teams allows UCX users to initiate and end outbound calls on their desk phone or Infinity softphone directly from their Microsoft Teams contact lists without leaving the Teams application.
The requirement is your office communications system must be an E-MetroTel UCX platform, which can include on-premises, UCX Cloud, or Virtualized UCX deployments.
Each user extension must also subscribe to the Teams Infinity dialer from E-MetroTel.
Direct Routing
Direct Routing requires a Microsoft-certified session border controller (SBC) to manage all PSTN related calls and integrate with your existing UCX telephony infrastructure. The SBC can be either premise or cloud based, and will work equally well with either a premise or cloud UCX implementation.
You will also need the E5 version of MS 365 or MS Teams plus MS Phone System.