Administration

  • Phones - Infinity 3065 Softphone
Infinity 3065 – Installation Guide for Mac OSX
Beta Trial

The Infinity 3065 softphone is a standalone application designed to run on Windows (10 and 11), Mac OSX (10.15 or higher), iOS, and Android platforms. Once beta trials are complete on each of these operating systems, they will be downloadable from the Microsoft Store (Windows), Apple App Store (OSX and iOS), and Google Play Store. However, during Beta trials, other means of accessing the software may be required. These will be updated in this document as additional functionality is available.

USEFUL TIP

The Administrator must first Create the Unique Device ID for each user before the user can proceed with the installation steps on this page.

1. Download the Software

The Infinity3065 softphone is supported on Mac OSX versions 10.15 and higher.

The software required for installing the Infinity 3065 is available for download here and also from the E-MetroTel website.

To download the Mac OSX version, click here.

2. Install the Software

  1. After downloading the software, you can access the file in your browser’s download folder.
  2. The OSX version downloads as a compressed file (in .zip format).
  3. Double click the downloaded file and the file will uncompress as the Infinity 3065 application file. You may move that file to any location on your Mac.

3. Run the Software

  1. To launch the application, double click on the Infinity 3065 file. You may get a screen indicating that the Infinity 3065 software cannot be opened because it cannot be checked for malicious software.
    3065MacSecurityBlock1.png
  2. Click OK.
  3. Open the System Preferences and navigate to the General tab in the Security and Privacy section.
    3065MacSecurityand Privacy.png
  4. In the lower half of the window there will be a notice indicating the “Infinity3065” was blocked. Click on Open Anyway.
  5. OSX again warns that the app cannot be opened because it cannot check for malicious software.
    3065MacSecurityBlock.png
  6. Click Open
  7. The Infinity 3065 app will open, but will provide a warning that there is no profile set.
    3065MacNoProfile1.png
  8. Click on Profile Settings.

4. Connect to the UCX

To connect the Infinity 3065 to the UCX, you need to assign the S1 (and optionally the S2) IP Address and UDP port number as you would any other XSTIM device. Multiple profiles are supported, however only one profile can be active at any time.

  1. In the New Profile page, you can assign a Profile Name to keep track of your multiple profiles.
    3065NewProfile.png
  2. It is mandatory to assign the Primary (or S1) IP Address and UDP Port associated with XSTIM traffic on the UCX.
  3. You may optionally enter the Secondary (or S2) IP Address and UDP Port associated with an alternate UCX system that will connect if the Primary server is unreachable (note that this is not associated with High Availability Redundant Clusters or with Survivable Remote Gateway configuration)
    3065NewProfileEntered.png
  4. When you are complete, click Save.
  5. You may choose to active the connection immediately by clicking Activate or you can Edit or Remove the profile.
    3065NewProfileSaved.png
  6. Once you complete the activation, click the back arrow on the Profile Manager header until you see the bottom menu appear.
    3065NewProfileActive.png
  7. Click the Keypad tab.
  8. Once an XSTIM Extension is configured on the UCX or the device is hotdesked to an XSTIM extension, the phone will be fully functional.
    3065SoftphoneActive.png

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