1. Overview

InfinityOne is E-MetroTel’s framework for the next generation of unified communications clients, providing team collaboration tools and applications for businesses of all sizes. The vision is to provide a set of modern features and tools for the evolving company integrated into one extensible frame work that includes:

• An enterprise class web-based telephone that is available anywhere your employees have an Internet connection
• Share important messaging conversations that would normally be hidden in point to point conversations with tools like SMS and Skype
• Choose the most effective method of communication by checking their on-line or on-the-phone presence
• Upload, search and download documents, images, videos, and audio files in chat rooms and share with the rest of your team
• Start private conversations with direct messaging
• Pin important messages for quick access for everyone
• Star important messages for your quick reference
• Track popularity of messages with message reactions and see who reacted
• Never miss an important message with an advanced notification framework that provides audible, desktop, SMS, and email notifications. Control the noise by customizing the notifications on a room by room basis.
• Highly configurable authorization policies including custom permissions and roles
• Highly configurable with embedded, permissions-based administration screen
• Available on all UCX platforms and E-MetroTel’s cloud hosted service

New functionality added in InfinityOne Release 6 includes:

• Integration of Omnichannel

Infinity Web Client

InfinityOne’s administration is done via the Infinity Web Client that can be accessed from any browser. The data is safe with encrypted connections between your browser and the server. All the data is stored on your own server, not on someone else’s cloud.

Refer to E‑MetroTel Phones for a summary of the various client options.