USEFUL TIP
Virtual extensions are not counted as an extension with regards to your licensing. Hence you can have an unlimited number of virtual extensions.
A virtual extension is configured in the same manner as a regular extension. It can have features like voicemail and follow-me, but it does not link to a real phone.
To configure a virtual extension, perform the following steps:
- From the PBX tab, select PBX Configuration
- From the left side column, select Extensions
- In the drop-down list box, select the device type None (virtual exten) and press the Submit button
Add Extension
- On the Add Extension page, enter the extension number in the User Extension field
- Fill in all the extension specific parameters. You should configure at least the following fields:
- Display Name (name of the extension/user)
- You can enable Voicemail if desired
- Press the Submit button to create the virtual extension
Follow Me
Once the extension is created, you can go back to edit the extension and enable the Follow-Me feature.
- Select the extension from the list on the right-hand side
- Click on Add Follow Me Settings link at the top of the page
- Edit the Follow Me parameters as desired