UCX Administration
Support – System Log Files

System Log Files stored under /var/log folder can be viewed from UCX Administration. This section lists the type of system log files you can view.

Log fileTypeDescription
asterisk/fullUCXTelephony Service log entries (i.e. call processing)
auto_cleanup.logUCXSystem Tools – Automated Cleanup
blocklist.logUCXSecurity – IP Block List
dmesgLinuxLinux console messages
dnf.rpm.logLinuxDNF and RPM related logs
e911_calls.logUCXApplications – E911 Notification
hospitality.logUCXHospitality Configuration
infinity_one.logUCXInfinityOne related messages
lsyncd.log  
maillogLinuxAll messages related to email
mdse.logUCXMDSE related messages
messagesLinux 
queue_logUCXStatistics for queues
remote_access.logUCXSupport – Remote Access
secureLinuxSecurity access information
swupdateUCXSystem – Updates
vsftpd.logLinuxInformation related to ftp access

To view System Log files, perform the following steps:

  1. From the Support tab, select System Log Files
  2. Select the type of log file from the pull down list and the page automatically loads with the log file content
  3. You can also specify the number of Lines of log file information to be displayed on the screen. The default value is 9999.

 
USEFUL TIP

When troubleshooting issues on the system, it is highly recommended that you copy the log file content displayed on this page and send to E-MetroTel support. Modify the Lines field to ensure you have enough information displayed to capture the event that you are troubleshooting.

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