UCX Administration
Applications – Conferences
USEFUL TIP

Conference bridges do not require a license!

The Conference Bridge feature provides the ability create a destination which can be used to hold conference calls. There is no limit for the number of Conference bridges that can be configured on your UCX system. Conference bridges can be used as destinations for inbound routes, for IVR options as well as called by internal extensions.

 

To add a Conference Bridge to your UCX system, perform the following steps:

  1. From the PBX tab, select PBX Configuration
  2. From the left side column, select Conferences
  3. Enter the conference bridge number in the Conference Number field
  4. Enter a descriptive name in the Conference Name field
  5. Enter a user Personal Identification Number (PIN) in the User PIN field.
  6. Optionally, you can enter a conference leader’s Personal Identification Number (PIN) in the Admin PIN field

NOTE

When you configure the Admin PIN and the Leader Wait option is set to Yes, the conference will not start until that PIN is entered by the conference leader.

Conference Options

Options
Description
Join MessageMessage to be played to the caller before joining the conference.
For instructions on how to create a system recording, please see System Recordings.
Leader WaitWait for the leader to join the conference before other users can join. This must be used with the Admin PIN above, leader is the user entering the Admin PIN.
When a normal user joins the conference before the leader, they will hear an announcement that the conference is waiting on the leader. The user will hear music on hold while waiting.
Talk OptimizationUsers that are not detected as actively talking are muted automatically to help eliminate background noise and cross talk.
Talk DetectionIf you use software that connects to UCx using the Asterisk Manager Interface API, events will be sent to the interface indicating which channel is talking.
Quiet ModeDo not play the enter/exit tone when a user joins/leaves the conference
User CountAnnounce the user count to the user joining the conference
User join/leavePrompts users to state their name when joining the conference and then announces their name when they join and leave the conference
Music on HoldPlays music on hold (MoH) when only one user is in the conference. MoH will stop when another party joins.
Music on Hold ClassChoose the MoH to be played.
For instructions on how to create MoH categories, please see Music On Hold.
Allow MenuAllow access to the menu options during an active conference call by pressing *
Record ConferenceEnable recording for this conference
Maximum ParticipantsLimit the maximum number of conference participants
Mute on JoinMute everyone when they initially join the conference. If you do not have Leader Wait set to yes, you must have Allow Menu set to yes so the participants can unmute themselves.
Jitter BufferEnable this option if the conference could include external participants who have jittery connections. Please note that audio latency is slightly increased when jitter buffer is enabled.

Managing a Conference

To manage an active conference, use the PBX – Conference page.

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