Administration

UCX Administration
  • PBX Configuration, UCX Administration
Inbound Call Control – CallerID Lookup Sources
Caution

Name lookup may slow down your PBX.

Overview

A Lookup Source lets you specify a source for resolving numeric CallerIDs of incoming calls, you can then link an Inbound route to a specific Lookup Source.  The Phonebook page can be used to create the number to name association. 

Configuration

To add a CID Lookup Source, perform the following steps:

  1. From the PBX tab, select PBX Configuration
  2. From the left side column, select CallerID Lookup Sources
  3. Enter a name under Source Description, this name will be referenced by the Inbound Route
  4. Select the Source Type from the pull-down list, the following types are supported:
    • OpenCNAM
    • Internal
    • ENUM
    • HTTP
    • HTTPS
    • MySQL
    • SugarCRM
    • Superfecta
  5. Press the Submit Changes button

Usage

Here is an example of how to use CallerID Lookup Sources to resolve incoming CallerIDs to names.

Step 1 – Create entries in Phonebook

Navigate to the Phonebook page and create entries in the phonebook.
Existing entries are listed at the top of the page.

To add a new entry, fill in the Name and Number, then press the Submit Changes button.

You can also import the entries from a CSV file. Press the Choose File button to select a file from your PC, then press the Upload button.
The CSV file must use the following format:

“Name”,”Number”,”Speed dial code”

Step 2 – Create CallerID Lookup Source

Navigate to the CallerID Lookup Sources page, enter a name for the source under Source Description and select Internal for Source type.

Step 3 – Associate Inbound Route to Lookup Source

Navigate to the Inbound Routes page, add or edit an existing route.
Go to CID Lookup Source section, in the Source pull-down list, select the source that was created in Step 2.

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