InfinityOne - Accessing the Web Browser Interface

Accessing the InfinityOne interface from a Chrome browser is simple, and is supported on Mac, PC, and Linux platforms.

Warning: Both the Web Browser and Mobile client interfaces operate in a software environment that can be updated without any specific actions being taken by the user. Occasionally those changes lead to issues with the InfinityOne user interface, potentially causing issues such as loss of speech path (in either direction), changes to audible call alerting or other impacts to call handling or feature operation that is outside of E-MetroTel's immediate control. E-MetroTel makes every effort to update our software as quickly as possible when these planned or unexpected third party changes occur. Note that the InfinityOne Desktop Application was developed to minimize the potential for these types of third party changes or software updates to impact the user interface. 

Connecting to the InfinityOne Server from a Web Browser

Server with SSL Certificate

To access the InfinityOne Web Browser interface, enter ' https:// ' followed by the hostname of the InfinityOne Server, then suffix with ' :21326/ '.
For example:

Note that as of InfinityOne Release 2, the port number used to access the InfinityOne server can be changed during the installation process. If your server is configured to allow support for the InfinityOne mobile application and uses SSL certificates, then you will be required to use the hostname and the port number provided by your System Administrator.

Server without SSL Certificate

Alternatively, for systems configured without an SSL Certificate, InfinityOne can be accessed via the IP address without the port number and appending a trailing ' /infinityone/ '.

For example:

After logging in, you will be directed to the Home page of the InfinityOne web interface.

If you were already logged in you will be taken to this page without requiring the previous log-in step.

From this page you can get an overview of InfinityOne and its features by exploring Helpful Links on this page.

To learn more on the functionality of the InfinityOne, refer to the InfinityOne - Quick User Guide for Browser/Desktop.