Omnichannel: Current Chats

The Omnichannel settings are used primarily by users with Administration privileges.  The left-side menu Admin can also see other sub-options such as Managers (for manager settings), Agents (for agent settings), Departments (for editing department settings), and Livechat Installation (for the installation code for the Livechat).

1. ​​​​Click on the 3 dots on the top right-hand side.
   
2. Select Omnichannel to take you to the Current Chats page.
   
3. On the Current Chats page the user can filter chats based on:
   • Name of Guest
   • Served by which agent
   • Status of the chat
   • From what date To another date
   • Which Department a chat was served by
4. Chats are also labeled by the source of where the chat came from. (i.e. Facebook, Whatsapp, Widget, and SMS)
   
5. Users are also able to expand the size of how many records they want per-page.