Voicemail and IVR Greetings

The UCX system comes with a default set of greetings for Voicemail and IVR. To customize greetings used by the UCX system, you can use custom recordings.

Custom recordings can be created in one of two ways and used for Voicemail and/or IVR greetings:

  • Recorded using a telephone terminal
  • Imported from an audio file

The UCX Web-based Configuration Utility is used for recording using a telephone terminal or for importing of audio files.

While planning the configuration of your UCX system, you should prepare a list of custom recordings and decide which method will be used to apply them to the UCX system (recording using a telephone or import of audio files).