1 – Line keys
2 – Soft keys
3 – LED indicator
4 – Services (when idle)
5 – Navigation/OK keys
6 – Headset
7 – Mute
8 – Speaker
9 – Message
10 – Volume Up/Down
11 – Hold (Double press for Menu)
12 – Release
Make a Call
1. Lift handset and dial –OR- dial and lift handset .
2. Press Line/Speaker/Headset key and dial.
3. Press Redial soft key to call the last dialed number.
4. Press Call history button, use Recvd/Placed/Missed soft key to toggle through call types, use Up/Down navigation keys to view entries, press Call soft key to call the selected entry.
5. If monitoring other phone(s) with BLF keys, press the BLF line key to call the monitored extension.
6. To intercom an extension, press the VoiceCall line key followed by the extension.
7. If target extension is busy or do not answer, press the RingAgn soft key. When it is available, you will be notified by a beep and visual prompts, press the Yes soft key to make the call.
Answer a Call
1. Pickup handset –OR- press Speaker/Headset key -OR- press Answer soft key. Press Ignore soft key to stop the ringing.
2. If BLF line key is alerting, press BLF key to pickup call.
3. To pickup a call ringing at another extension, press the DNPickup line key followed by the extension –OR- Pickup line key if in the same pickup group.
Services
To access UCX features via the Services key, press the middle OK navigation key while the phone is idle.
Use the Up/Down navigation keys to scroll through the features and the middle OK key to invoke the feature.
Call Forward
1. Press the Forward soft key followed by target number and Forward soft key again. Press NoForwd soft key to deactivate.
2. To call forward to voicemail, press the Services key and invoke Forward to voicemail.
Add Autodial line key
1. To program a line key to autodial an internal extension, press the Services key and invoke Internal autodial.
Select the desired line key followed by the extension.
2. To program a line key to autodial an external number, press the Services key and invoke External autodial.
Select the desired line key followed by the external number (include any required prefixes).
Ring pattern and Volume adjustments
1. To change the ring pattern, press the Services key and invoke Ring type. Use the Up/Down soft keys to hear the different ring types and press the Enter soft key to select.
2. To change the ring volume, press the Services key and invoke Ring volume. Use the Up/Down soft keys to change the volume level and press the Enter soft key to select.
3. During an active call, press the Volume Up/Down keys to change the receive call volume.
Shared Call Appearance
If you have SCA line keys configured, when the SCA line is alerting, you can pick up the call by pressing the SCA line key.
You can place the SCA call on hold by pressing the Hold key. Any SCA call placed on hold can be picked up by other extensions that have the same SCA key configured by pressing the SCA line key.
If you make an outgoing call on a route with SCA configured, the call can be placed on hold and be retrieved by other extensions with the same SCA line key.
While on a Call
1. Press Speaker/Headset key to switch modes, lift handset to switch back to handset mode.
2. Press Transfer key and dial the number. Press Transfer again to complete the transfer or press Cancel soft key to return to the call.
3. To transfer to voicemail, press TransToVM line key followed by the mailbox number.
4. To park the call, press the Park soft key, the parking lot number will be announced. Dial the parking lot number to retrieve the call.
5. If BLF direct call park line key is configured, press the BLF key to park the call. Press BLF key again to retrieve the call.
Multi-party Calls
1. While on a call, press the Conference soft key and dial to make a new call, press Conference again to add the new party into the conference.
2. While on an active call, make or receive a second call by pressing the second DN line key, the first call will be placed on hold. Press the corresponding DN line key to toggle between calls.
To join all parties into a conference, press Conference soft key, then Join soft key, lastly press the DN line key on hold.
Hotdesk
1. To invoke hotdesking, press the Hotdesk soft key, enter extension followed by hotdesk password.
2. To cancel hotdesking, press the Unreg soft key.
3. To cancel from your own phone, press the Recall soft key.
Voicemail
The Message key and the phone LED is lit when there is a new message waiting. Press the Message button to retrieve your messages and enter your mailbox password when prompted.
You can access your mailbox from another phone by dialing your number, then press the * key when you hear the voicemail greeting.
Voicemail Main Mailbox menu
1 – Play new messages
2 – Change folders
3 – Advanced options
0 – Greetings and password
* – Help
# – Exit
Voicemail Message menu
2 – Change folders
3 – Advanced options
4 – Previous message
5 – Replay message
6 – Next message
7 – Delete/restore message
8 – Forward message
9 – Save message
* – Help
# – Exit
Voicemail Message playback
* – Rewind 3 seconds
# – Fast forward 3 seconds
0 – Pause/resume playback
Voicemail Greeting recording
1 – Accept recording
2 – Listen to recording
3 – Re-record greeting
# – End recording