Message Basics
Browser Interface
Sending chat messages is simple:
- First select the channel or user from the left navigation panel.
- Then type your message in the message box.
- To insert a new line without sending the message, press Shift+Enter.
- Emojis can be added to your message by clickng on the emoji icon located on the left of the message box, or by typing the Emoji name between colon signs (eg. :smile:) Note that not all emojis are supported.
- To send the message press the Enter key or click on the Send button
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Mobile Interface
- First select the channel or user from the main messages screen.
- Select the message box and it will activate the mobile client’s native text input capabilities.
- Selecting the microphone icon will activate the mobile client’s native speech-to-text capabilties.
- To insert a new line without sending the message, press the Enter key.
- To send the message press the Send button
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@ Mentions
Mentioning Users
You can “mention” someone by typing @ followed by their username, for example @john. Enter @ and start typing the username or a portion of their name or email address; a drop-down list will appear where you can select the desired user.
In the Browser interface, a user can be selected from the list by clicking on the username or using the keyboard arrow keys to scroll up and down to the desired entry. Then select the user by pressing the Tab or Enter key.
If the user is not currently a member of that room, they will be invited and automatically joined to the room. (In the Mobile interface, this is the method for inviting users.)
When someone is mentioned in a room, they will get a desktop notification and also a badge count beside the room name if they are not already in the room.
Each of your mentions are also listed in the Mentions list when you click on 
located on the Icon Menu or when you select it from the Actions/Channel Details screen on the Mobility interface.
Special Mentions
There are three additional special use cases of @mentions.
- @all – This will send a message to all members in the current channel and will alert those users as if they had been @mentioned explicitly (refer to above)
- @here – This will send a message to all members in the user’s current room. If other members of the room are currently viewing that room, they will receive a notification as if they had been mentioned explicitly in the room
- @all! – This will send a message to all users regardless of which room or channel the user is in when they originate the message, and will alert those users as if they had been @mentioned directly (refer to above). In addition, if the other users are currently on-line they will see a red banner at the top of the InfinityOne window similar to this:
It is recommended that you use a channel that everyone has access to such as the default (i.e. general) channel so that everyone has a history of the message that was sent.
The behavior of each of the three alerts is the same regardless of whether the other users are using the web browser, or mobility client interface, with the exception that the mobility interface does not display a red banner.
Mentioning Rooms or Channels
Similar to “@ mentions” you can use ‘#’ to mention a room, so that users can click the room name to be switched to that room.
Attachments
For each uploaded file, you can edit the file name and add a description. A number of file types are supported including images, videos, audio files, pdfs, and office documents.
The supported file types are configurable by the administrator.
Browser Interface
There are two options to upload a file:
METHOD 1: Click on attach icon
Click on the paperclip 
icon and select the file, enter a description and click OK to upload.
METHOD 2: Drag and drop
Drag and drop the file onto the message box. 
Mobile Interface
Press the + icon next to the message box while it is active and it will activate the native device attachment capabitlies.
You can select Attach Files, Take a photo or one of the options provided by your device.
Other Message Features
Browser Interface
You can access other messaging features for messages that are posted once they appear in the conversation history section by hovering over the message, then click on the gear 
icon that appears, an expanded list of functions are then displayed:
The messaging functions supported by InfinityOne include:
- Edit – you can edit the message that was sent
- Delete – you will be prompted to confirm deletion of the message
- Star – message will appear in the Starred Messages list that only you can see
- Pin – message will appear in the Pinned Messages list for everyone in the room to see
- Emoji reaction – you will be prompted to select an emoji and the selected emoji will appear beneath the message
Mobile Interface
These functions are accessible in the Mobile client by pressing on the message until a menu appears.
The functions available depend on the permissions configured by the administrator. The default permission for a normal user typically does not allow the Pin function.
Features Description
EDITING messages
Messages can be edited after posting. The default permissions allow the message creator to edit their messages.
Additionally, the default permissions allow the following users to edit other’s messages:
- System administrators
- Room owners
- Room moderators
- Someone with a role that includes the edit-message permission (see Roles and Permissions)
DELETING messages
Messages can be deleted after posting. The default permissions allow the message creator to delete their messages.
Additionally, the default permissions allow the following users to delete other’s messages:
- System administrators
- Room owners
- Room moderators
- Someone with a role that includes the delete-message permission (see Roles and Permissions)
STARRING messages
Any user can mark a message for easy access with the Star message feature.
Starred messages have the following behavior:
- Are only visible to the user who starred them
- Can be viewed in the Starred Messages panel accessed via the InfinityOne – Icon Menu.
- Can be removed in the same manner (the control is a toggle and is highlighted when already starred)
PINNING messages
Message pinning is a privileged feature allowing administrators, room owners, and moderators to highlight important messages for all room members.
- Are visible to everyone viewing the room.
- Can only be added/removed by:
- System administrators
- Room owners
- Room moderators
- Someone with the role that includes the pin-message permission (see Roles and Permissions).
- Can be viewed in the Pinned Messages panel accessed via the InfinityOne – Icon Menu.
- Can be removed in the same manner (the control is a toggle and is highlighted when already pinned)
REACTING to messages
Message reactions is a general feature allowing any user to add one or more emoji(s) to a message. Reaction icons are placed below the message. They contain the icon and the number of users who have the same reaction.
Reactions have the following behavior:
- Are visible to everyone viewing the message
- Display a numeric count of the number of users with the same reaction
- Can be removed by a user who has reacted by clicking on the reaction
- Removes the reaction completely if no other users have reacted with the same reaction
- Decrements the reaction count and removes the user if other users have reacted with the same reaction
- Can be added by:
- Clicking on the gear icon and selecting the Reactions button
- Clicking on the Add a Reaction button when hovering the mouse pointer over an existing reaction
- Clinking on an existing reaction that someone else has added
- This increments the reaction count and adds the user’s username to the list of users
- Clicking on the gear icon
- View who has reacted by hovering the mouse pointer over an existing reaction
Message reactions are a great way to provide feedback on a posted message.
