The Infinity 3065 and the InfinityOne Softphone both rely on IP-based communication over Ethernet (Windows and MacOS only), or an 802.11 or cellphone wireless network. However, the reliability and voice quality of the call is totally dependent on the network it is connected to. Therefore, it is expected that the device running the application is connected to a relatively strong wireless signal with adequate bandwidth, low latency, and low packet loss as described here when connecting the UCX and to the E-MetroTel provisioning server using the port information provided in the E-MetroTel documentation.
If your administrator has configured a softphone extension for you or you want to use the InfinityOne softphone hotdesked to your current extension on a desktop device, here are the steps to enable and access the InfinityOne Softphone.
Enable Softphone
Infinity Web Client
The Infinity Web Client softphone allows you to stay connected from anywhere as long as you have a web browser open.
- Click on the account box (top right where your avatar is shown)
- Select My Account
- Select Phone
- Toggle on the Enable Softphone switch and click Save Changes.
Access Softphone
Phone
- From the application tabs on the left, click on the Calls tab.
- If the softphone is not already registered to the UCX, you can register in 2 ways:
- Use Set Based Configuration to assign the softphone to an extension.
- Use Hotdesking to temporarily take over an extension.
Call History
Call History is automatically displayed on the right panel if the display size is big enough.
Or you can access the menu in the top right corner and select the History section.
Device Settings
From the phone’s display screen, click on the Device Settings icon on the top right corner of the screen. Here you can configure audio device preferences for your softphone.
Call Keypad
You can also make a call from any application tab by using the Call Keypad.
To access the Call Keypad, click on the add call icon 
located in the top right of the page.
On an active call, the display changes to show the available functions.
| Icon | Function |
|---|---|
 | Mute / Unmute toggle |
 | Keypad |
 | Headset/ Speaker toggle |
 | Hold / Unhold toggle |
 | Swap between 2 calls |
 | Switch to Infinity Web Client Softphone |
 | Off hook – Dial |
 | On hook – Disconnect |
