End User

  • End User, InfinityOne 6.0-enduser
Infinity Web Client – Navigation

Infinity Web Client

Vue-Navigation-2.png

Install Infinity Web Client as an App

  1. Login to Infinity Web Client using the Chrome browser
  2. Click on the Chrome menu icon (3 dots on the top right of the browser)
  3. Move the mouse down to Cast, save and share, then select Install page as app…
  4. You will be prompted to add the app to Taskbar. Select Yes and a shortcut to the Infinity Web Client will be created.  You can now use this shortcut on the taskbar or desktop to launch the client as an independent browser app.

Application Tabs

The application tabs are located on the left-hand side and provides access to the different applications available within InfinityOne.

  • Omnichannel
  • Chat
  • Channels
  • Groups
  • Reports
  • Queues
  • Pages
  • Calls

Navigation Panel

The navigation panel is located on the left-hand side beside the application tabs. You can expand hamburger_button.png or collapse left_collapse_icon.pngthe navigation panel by clicking the corresponding icons.

IWC-Menu.png

Search

At the top of the navigation panel, click the Search icon and the search box will be presented. You can start typing the name to narrow down the list.

Vue-Navigation-Search.png

Directory

At the top of the navigation panel, click the Directory icon and the page will present a complete listing of the items for each of the applications. Select the tabs at the top of the page to view the directory listing for that application:

  • Channels
  • Users
  • Queue Reports
  • Wallboard Queues
  • Pages

Vue-Navigation-Directory.png

Display Preferences

At the top of the navigation panel, click the Display icon and the drop-down list will show the display preferences that you can configure.

Vue-Navigation-Display.png

Create New

At the top of the navigation panel, click the Create New icon and you can select from the drop-list:

  • Channel
  • Report
  • Page

Vue-Navigation-CreateNew.png

Create Folder

At the top of the navigation panel, click the Create Folder icon and enter the new folder name. You can then organize your Chat contacts into folders. This feature is available only under the Chat tab.

Vue-Navigation-CreateFolder.png

My Account

At the top right hand corner, click on the box where your Avatar is displayed and it will show a drop-down box where you can update your status, access My Account and Logout.

Settings

At the top right hand corner, click on the Settings icon settings_3dots_icon.png and it will show a drop-down box where you can access the following functions:

  • Administration
  • Omnichannel
  • Select softphone…

 

Print Friendly, PDF & Email

Contents