If your extension is a dynamic member of a queue, then you have to login to the queue to start receiving calls from that queue.
USEFUL TIP
Static members do not need to login and logout of a queue.
To Login to a Queue
| Phone Type | Steps | Notes |
|---|---|---|
| All phones | 1. Dial *45 OR *45 + QUEUE number 2. The system will announce that your extension has been added. |
For example, to login to queue number 600, dial *45600. Dial *45 to login to all queues. |
| E-MetroTel XStim or InfinityOne or Nortel phones with programmable Login/Logout toggle key | 1. Press the programmed Login/Logout key. 2. The display will show “Agent logged in”. |
There is no need to specify the queue number. The extension is logged in to all queues in which the extension is configured as a dynamic member. |
| E-MetroTel XStim or InfinityOne or Nortel phones with Feature key | 1. Press the Feature key followed by the feature code 901. 2. The display will show “Agent logged in”. |
There is no need to specify the queue number. The extension is logged in to all queues in which the extension is configured as a dynamic member. |
| SIP phones | 1. Program BLF key *45*EXTENSION 2. Press the BLF key to login and the key will provide visual indication. |
For example, *45*222 where 222 is the extension number. |
To Logout of a Queue
| Phone Type | Steps | Notes |
|---|---|---|
| All phones | 1. Dial *45 OR *45 + QUEUE number 2. The system will announce that your extension has been removed. |
For example, to logout of queue number 600, dial *45600. Dial *45 to logout of all queues. |
| E-MetroTel XStim or InfinityOne or Nortel phones with programmable Login/Logout toggle key | 1. Press the programmed Login/Logout key. 2. The display will show “Agent logged out”. |
There is no need to specify the queue number. The extension is logged out from all queues in which the extension is configured as a dynamic member. |
| E-MetroTel XStim or InfinityOne or Nortel phones with Feature key | 1. Press the Feature key followed by the feature code 901. 2. The display will show “Agent logged out”. |
There is no need to specify the queue number. The extension is logged out from all queues in which the extension is configured as a dynamic member. |
| SIP phones | 1. Program BLF key *45*EXTENSION 2. Press the BLF key to logout and the key will provide visual indication. |
For example, *45*222 where 222 is the extension number. |