End User

Introduction

With UCX Virtual Fax, there is no need to have a traditional fax machine as faxes can be both sent and received electronically using this feature. You can send fax directly from your PC by installing a third party Fax Client that will utilize the UCX Virtual Fax Server. The UCX administrator can configure the inbound route to auto-detect a fax connection so you can share a single DID number for both voice and fax communications.

Sending Fax

Step One: Obtain server and account information

Obtain the following information from your UCX Administrator to set up virtual fax on your PC:

UCX IP Address or Hostname:        ______________________________

UCX User account name:                ______________________________

UCX User account password:         ______________________________

Step Two: Server configuration checklist

Check with your UCX Administrator if the following has been configured on the UCX server:

1. The IP address of your PC added to the list of Fax Clients.
2. Virtual Fax has been created.

Step Three: Install Fax Client

1. Download the fax client from this link: http://sourceforge.net/projects/wphf-reloaded/
2. Once installed, open the Fax Client GUI and go to the Configuration page.
3. In the HylaFAX server address field, enter the UCX Server IP address or hostname.
4. Enter the Username and Password of the UCX user account.
5. Press the OK button to save.

Step Four: Send Fax

After the successful installation of the Fax client, a new device (e.g. HylaFAX) will now appear on your list of printers and faxes.
You can now select the Fax client as one of your print destinations. Alternative you can open the Fax client GUI directly and the Send FAX page will be displayed.

1. Add the file(s) you want to print.
2. Fill in the FAX numbers and Notify E-Mail fields.
3. Press the Send button.

Receiving Fax

Step One: Server configuration checklist

Check with your UCX Administrator if the following has been configured on the UCX server:

1. Virtual Fax created with your email address associated with it.
2. Inbound route to your DID number is configured to receive both fax and voice. When fax is detected, it is routed to the fax extension.

Step Two: Receive Fax

The DID number for your phone is also your fax number. When a fax is sent to the DID number, it is routed to the fax extension. All faxes are stored on the UCX Server and a copy of the fax is sent by email to your email address. The following is an example of the email you will receive with the fax included as a PDF file attachment.