License Details

The License Details page allows you to view information about the license installed on your UCX system.

To use your UCX system it must be properly licensed. The UCX and Galaxy servers use an automated process to retrieve and activate licenses via the E-MetroTel Serial Number Management system. This automated process is described in License Retrieval.

You are no longer required to obtain a license from E-MetroTel for your product via an email request to [email protected] and then manually copy and paste the license string into the UCX via the Web-based Configuration Manager. This process is now handled through E-MetroTel's Serial Management Tool system. However, if you do not have access to the Serial Management Tool, send an email to [email protected] with your reseller credentials to ensure an account is created.

To verify the installed license, perform the following steps:

  1. Open the UCX Web-based Configuration Utility
  2. From the System tab, select Licenses
  3. From the left side column, select License Details

Your system is properly licensed if you see a page similar to the one below.


Your system is not licensed if you see a page similar to the one below.


In either case, you will note that the system's Serial Number is listed in the License Details page below the Host ID and the Asset Number.  If your system is not licensed, proceed to License Retrieval section and follow the steps.

E-MetroTel always recommends updating the system software using the procedures outlined in the Software Update documentation prior to beginning the system activation process.

Product Code Description

If your system is licensed, you will see the details of the license in the Product Code field. The description of each product code is provided below.

Product Code Description
AS Active Standby
BE Basic Extension
CO Call Out (Code Orange)
EA Enhanced Archive
EAv2 Enhanced Archive Server
ECI External CDR Interface
EQR External Call Center Reports Interface
HP Hospitality
LC Licensed codec G.729
MA Meridian 1 Analog Phones
MDSE Meridian 1 Digital Phones
OCB Omnicahnnel Basic
NAS External Storage
PT(n) Internal PSTN trunk card  (where n = the number of cards)
QR Queue Reports (Call Center Reports Package)
SA Scheduled Announcements
SC(n) E-MetroTel PSTN SIP Channels (where n = the number of channels)
SF InfinityOne Salesforce
SRG Survivable Remote Gateway
TSP TAPI Service Provider
UE Universal Extension
WB InfinityOne Wallboard

Additional Licensing Details

For additional details regarding types of devices supported by the various extension license types, ownership rights, activation and assignment of licenses, license transfer policies, and software subscription rules, please refer to Product Licensing.

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