On Hold

To place an active call On Hold

Phone Type Steps Notes
All phones 1. Press the Line or Hold key.
2. To retrieve the call previously put on-hold, press the Line key with the held call or the Resume soft key (if available).
InfinityOne 1. Click the Hold button.
2. To retrieve the call previously put on-hold, click the Line key with the held call.

Held Line Reminder

This feature is available to E-MetroTel (XStim and InfinityOne) and Nortel phones only.

If an external call is placed on hold for an extended period of time, a notification tone will be played. The default frequency of the periodic reminder is 30 seconds. This value can be changed or disabled by the system administrator.


IP Phone


Digital Phone
Analog Phone