AVAYA IP Office System Configuration for E-MetroTel PSTN SIP Trunks

E-MetroTel SIP Trunk Account Assumptions:

This guide is based on the following sample SIP account details:

• VOIP Username: 1234567890
• VOIP Password: Password07
• SIP Server: sip-us.emetrotel.net
• IP: 34.238.199.7
• Channels: 10 channels
• DID: 18765551212

You must Obtain your own E-MetroTel SIP Trunk Configuration Details

Requirements:

• IP Office 500v2 or 500v2a version 11.0 or 11.1
• IP Office Server Edition version 11.0 or 11.1
• IP Office Subscription systems

Accessing IP Office configuration

• To access Avaya IP Office, use Avaya IP Office Manager 11.0 or 11.1 or use WebManager from a browser.
• To acccess Web Manager on IP Office 500v2 / 500v2A, use port 8443 with the IP Office IP Address. Example: https://192.168.42.200:8443
• To access Web Manager on IP Office Server Edition, or IP Office Subscription, use port 7070 (or the provided URL). Example: https://192.168.42.200:7070

Before you begin

• You must have valid licenses on your IP Office system.

• On Server Edition, make sure you have a non-zero value in the SIP Trunk Sessions field on the License | Remote Server tab. If you do not, you will see Monitor messages about insufficient licenses.
 

From IP Office Manager, click on Licenses

From IP Office Web Manager:| System Settings, select Licenses

Create a SIP Line

In Avaya IP Office Manager navigation pane:

• Right-click Line and select New > SIP Line.

 

Or, from Web Manager | System Settings:

• Select Lines | Add Line
• Select SIP line and click OK

Configure the SIP LINE tab

In Avaya IP Office Manager or in Web Manager:

• Record the Line Number value that appears on the SIP Line page for use later.
• In the ITSP Domain Name field, enter sip-us.emetrotel.net
• Use the default values for the remaining fields.

 

 

Configure the TRANSPORT tab

• Leave the ITSP Proxy Address field blank.
• Change the Listen port to 5069
• Use the default values for the remaining fields.

 

 

Configure the SIP Credentials tab

• Set the User name, Authentication name, and Contact to the VOIP Username for your account.
• Enter the password and confirm
• Enable “Registration Required”

Configure the Call Details tab

• From the Call Details tab, click Add
• Set the Incoming Group to your SIP line number (e.g., 25)
• Set the Outgoing Group to the next number (e.g., 26)
• Set the Maximum sessions according to your trunk limits.
• Select the Credentials created earlier.

 

 

Again, from the Call Details tab, click Add:

• Set the Incoming Group to the same as the last number used (e.g., 26)
• Set the Outgoing Group to the next number (e.g., 27)
• Set the Maximum sessions according to your trunk limits.
• Select the Credentials created earlier.
• Set Local URI and Contacts as seen on picture.

 

Configure ARS 50:Main:

The dial short code for a number can specify an ARS form as the destination. The final routing of the call is then controlled by the setting available within that ARS form.

• In IP Office Manager navigation pane, right-click ARS and select 50:Main*
• Enter the dialing codes for your system.
• An example is provided on the picture.

* If 50:Main is used for another line, you can create a new ARS entry.
 

IP Office Manager:

 

IP Office Web Manager:

Configure System Dial Short Code:

In IP Office Manager navigation pane:

• Right-click Short Code and select New
• Enter the following information:
  • Code: ?
  • Feature: Dial
  • Telephone Number: .
  • Line Group ID: 50:Main

 

Use System Status to see calls in progress