Requirements
Before sending faxes using Infinity 3065, your system administrator must configure one or more Virtual Faxes on the UCX system and assign access permissions to your user account. You must have access to at least one configured fax Source before you can send faxes. This functionality is supported in the latest releases of Infinity 3065 for Windows, Mac, iOS, and Android. While screen layouts may vary slightly between platforms, the fax workflow remains consistent.Sending a Fax
Step 1 – Open Infinity 3065
Open Infinity 3065.
Device Group Users
If your extension is configured as a Device Group, you must be the active member before sending a fax. If the phone screen indicates your extension is in standby mode, press the Switch softkey to activate your device.
If your extension is configured as a Device Group, your Infinity 3065 must be the active device group member before sending a fax.
Faxes cannot be sent while your extension is in standby mode.
Step 2 – Open Messages
Select Messages from the bottom navigation bar.
The Messages screen provides access to SMS, Chat, and Fax.
Step 3 – Open Fax
Select the Fax tab at the top of the Messages screen.
The Fax screen displays your fax history and provides access to create a new fax.
Select Send a fax to create a new fax.
Step 4 – Enter Destination, Select Source, and Attach a Document
The Send Fax window will open.
Enter the destination fax number and click the check mark to validate the destination.
Once validated, select the appropriate Source from the list of available Virtual Fax identities.
Select Add image or document and browse for the file you want to fax.
Supported file formats include:
- DOC / DOCX
- PPT / PPTX
- WEBP
When the destination has been validated, a Source selected, and a document attached, the Send button becomes available.
After entering a destination fax number, click the check mark to validate the destination. The fax destination must be verified before the fax can be sent.
Step 5 – Send the Fax
Select Send to submit the fax for transmission.
Once submitted, the fax is transferred to the UCX system for processing and delivery.
Viewing Fax Status and History
Infinity 3065 allows you to review previously submitted fax transmissions and their status.
To view fax history:
- Open the Fax section in Infinity 3065.
- Review the list of fax transmissions.
- Select a fax entry to view additional details.
Fax history provides visibility into the status of current and previously submitted fax transmissions.
Common statuses may include:
- Sending – The fax is currently being processed by the UCX system.
- Sent – The fax was successfully transmitted.
- Failed – The fax transmission was unsuccessful. If retry attempts are exhausted, the fax must be manually resent.
Canceling Faxes
You may cancel unsent fax entries through your fax history page. Canceling an Active fax will stop any further attempts to send the fax from your system.
To delete a fax record:
- Open the Fax section.
- Locate the fax entry you want to remove.
- Click and hold the entry.
- Confirm the cancelation by clicking Cancel.
Confirm the Cancel request
The screen will provide an indication of success.
Fax Retry and Failed Deliveries
If a fax transmission is unsuccessful, the UCX system will automatically retry delivery based on the configured retry policy.
If the maximum retry attempts are reached, the fax status will be marked as Failed and the fax must be manually resent.
You can review failed transmissions in fax history and resend the fax if required.
Supported Platforms
This functionality is supported in the latest versions of:
- Infinity 3065 for Windows
- Infinity 3065 for Mac
- Infinity 3065 for iOS
- Infinity 3065 for Android
Applications are available from their respective download locations and app stores.
