Before users can start using their Softphone from Infinity Web Client, the following steps need to be completed by the administrator.

Step 1 – Configure UCX for Softphone

To allow the Softphone to make and receive calls, there are a few settings on the UCX that must be configured as described in Section 3. Configurating UCX for Infinity One.

Step 2 – Enable WebRTC

The WebRTC settings must be configured as follows:

1. Log into Infinity Web Client as an Administrator.
2. Click on  the settings icon on the top right corner and select Administration.
3. From the Administration navigation bar, select WebRTC.
4. Enter a valid STUN server in the format stun:stunserver (i.e. stun:stun.emetrotel.org:3478). If the UCX is using a STUN server, this server should be the same as the UCX.
5. If you have made any changes to the page, click Save Changes.

Step 3 – Configure User Extensions

There are two features that we will be using to register the extensions: Hotdesking and Set Based Configuration.
These two features should first be enabled on the UCX as described in Section 3. Configurating UCX for Infinity One.

There are two types of users that will be using the Infinity Web Client softphone:

1. Virtual Users – The softphone is their primary phone, these users will be assigned XSTIM extensions with a device type of Infinity.
2. Hotdesk Users – Users who already have a desktop phone with an XSTIM extension assigned, the softphone will be hotdesked to their existing extension.

Virtual Users

To configure the softphone as the primary phone for the user, perform the following steps:

1. Create an Infinity extension for the user on the UCX Server. (See Adding an Infinity Extension for details.)
2. Create an account via Infinity Web Client for the user and assign the Infinity extension to the user. (See Adding Users and Phone Presence and Click to Call for details.)
3. Communicate the following information to the user:
   • The user’s Infinity Web Client account login credentials
   • The user’s extension number
   • The Set Based Configuration password (default is 82950), or log in as the user and do this manually.
   • Provide a link to the Quick Start Guide
4. Users can follow instructions in the Quick Start Guide to enable and register their own softphone.

Hotdesk Users

For users who already have a desktop phone, hotdesking is a valuable feature that allows users to easily switch between their desktop phone and the Infinity Web Client softphone on their computer or mobile device, without requiring any additional licenses for each device.

To configure the softphone as a secondary phone where hotdesking will be used, perform the following steps:

1. Assign Hotdesking password to the user’s primary extension. (See Hotdesking for details.)
2. Create an account on Infinity Web Client for the user and assign the primary phone extension to the user. (See Adding Users and Phone Presence and Click to Call for details.)
3. Communicate the following information to the user:
   • • The user’s Infinity Web Client account login credentials.
     • Hotdesking password for the user’s primary extension.
     • Provide a link to the Quick Start Guide
4. Users can follow the instructions in the Quick Start Guide to hotdesk their extension to the softphone.