The Omnichannel settings are used primarily by users with Administration privileges. The left-side menu Admin can also see other sub-options such as Managers (for manager settings), Agents (for agent settings), Departments (for editing department settings), and Livechat Installation (for the installation code for the Livechat).
- Click on the 3 dots on the top right-hand side.
- Select Omnichannel to take you to the Current Chats page.
- On the Current Chats page the user can filter chats based on:
- Name of Guest
- Served by which agent
- Status of the chat
- From what date To another date
- Which Department a chat was served by
- Chats are also labeled by the source of where the chat came from. (i.e. Facebook, Whatsapp, Widget, and SMS)
- Users are also able to expand the size of how many records they want per-page.
