Comparison

User Accounts

The two primary interfaces for InfinityOne are able to be deployed across your organization on an as-needed basis. From an Administrator perspective, there is no difference in how accounts are established, and the same account can be accessed by any of the user interface methods. Chat and Group messages created by an account while using one access method will appear to other users as coming from the same user, and messages sent to a user will appear on any of the interfaces they are logged into. Subscribed Channels, Starred Messages, Pinned Messages, and uploaded files are all accessible from any of the interfaces. All three interfaces support the softphone application.

Ease of Use

Minor differences in operation between the interfaces should also be noted. The Web Browser interface is accessible immediately on any pc platform with the preferred Google Chrome browser. The Web Browser interface requires a browser window to be kept open in order for message notifications to occur.

Performance

When using the InfinityOne interface via the web browser the performance of the messaging and softphone are tied directly to the performance and capabilities of that web browser.  Many users configure their browsers to receive automatic software updates, and may load many different extensions meant to enhance the browser operation for specific applications.  This variability across browser applications and operating systems can have significant impact on the operation of the InfinityOne user interface.

Capabilities

The following table shows the capabilities of the two user interfaces.

Functionality	Browser	Mobile
Personalization
Avatar	Y	Y
Name	Y	Y
Email	Y	Android only
Password	Y	iOS only
Messages
Send / Receive	Y	Y
User @Mentions	Y	Y
Send / Receive Attachments	Y	Y
Edit	Y	Y
Delete	Y	Y
Star	Y	Y
Pin	Y	Y
Emojis / Reactions	Y	Y
Channels
Public Channels	Y	Y
Direct Message Channels	Y	Y
Private Groups	Y	Y
N-Way Groups	Y	Y
Favorites	Y	Y
Create	Y	Y
Invite, Join, Leave	Y	Y
Hide	Y	Y
Notifications
Device Notifications	Y	Y
Email Notifications	Y	Y
Sound	Y	Y
Channel Details or Actions
Search	Y	N
Members List	Y	Y
User Info	Y	Y
Files List	Y	Y
Mentions List	Y	Y
Softphone
Outgoing Calls	Y	Y
Incoming Call Notification	Y	Y
Answer from Background	N	Y
Presence Info	Y	Y
Click-to-Call	Y	Y
Bluetooth Headset	N	Y
Corporate Directory	Y	Y
Operate in Background	Y	Y
Wallboard	Y	N
Wiki Pages	Y	N

Typical Deployment Scenarios

One of the biggest differences in user functionality between the InfinityOne interfaces is in dealing with real-time telephony.  While the Messaging component of InfinityOne by itself offers significant value for corporations by providing almost-instant access to the most up-to-date and historical information on topics of interest to individuals and teams, each of the InfinityOne interfaces provide essentially the same level of access to that information.  Accessing messaging information does not present the same real-time constraints of telephony calls, however, where the ability to always be connected or be alerted to incoming calls or to answer those calls immediately is often critical.

Initial Deployment and Validation

When you first install InfinityOne, E-MetroTel recommends that the Browser interface be used to validate all functionality, both within the internal corporate network and from the internet.

Desktop Phone Replacement

For full-time office workers or even full-time home-based office workers that want to solely rely on their PC for communication, E-MetroTel recommends accessing InfinityOne with the Browser interface. A USB headset for optimum audio performance (particularly minimizing echo and fan noise) and configuring the InfinityOne softphone with a dedicated Directory Number is recommended.

Desktop Phone Adjunct

For full-time office workers or even full-time home-based office workers that will have dedicated desktop devices that support Hotdesking (i.e. E-MetroTel Infinity 5000 series XStim phones or Nortel/Avaya Digital or IP/Unistim based sets) and wish to primarily use InfinityOne for its messaging or Wallboard components, the Browser interface could be used to allow Hotdesking to the desktop device when users are not at their desk.

Road Warrior

If your employees are always on the move and not tethered to a desk, then the InfinityOne mobile app, or a combination of the InfinityOne mobile app and Web Browser interface is a perfect solution.  The InfinityOne mobile app will allow calls to be placed or received from anywhere – either on WiFi or Cellular networks. Users can also use all the chat functionality from the mobile interface, but they can also switch back and forth between the mobile app and either of the computer platform interfaces if they want the luxury of a full feature keyboard. In this scenario, one directory number can be assigned to the mobile interface, which can be hotdesked from either of the two PC-based interfaces.. The mobile app supports not only normal mobile phone front (to the ear) and back (handsfree) speaker modes but also standard bluetooth headset operation.

Occasional Access

The Web Browser interface is perfect for users who only occasionally work out of the office, perhaps due to sickness or inclement weather.  Since all that is needed to securely access the InfinityOne server is a Windows, Mac, or Linux PC with a Chrome browser, any device in the users home could be used to provide temporary telephony access by hotdesking into their desktop directory number.