E-MetroTel is pleased to announce the General Availability of UCX Release 7.0 software combined with InfinityOne Release 4.0. This General Availability applies immediately to all new Galaxy appliances and UCX-Cloud systems with the exception of the configurations noted below. Upgrades of Galaxy appliances running UCX 6.0 are easily accomplished via our USB-based UCX Imager Tool which requires very little downtime to complete the update. The UCX Imager Tool can be ordered from the Partner Portal (SBUSBN-V7, UCX Imager Tool). We will provide further notice when upgrade processes for UCX-Cloud systems are available.

E-MetroTel recommends updating to UCX Release 7.0 software which will allow systems to automatically receive the InfinityOne Release 4.0 GA version. These two releases bring significant value and enhancements to the E-MetroTel portfolio as described below. E-MetroTel also recommends updating your InfinityOne mobile clients to the latest releases available on the Apple App Store or the Google Play Store.

InfinityOne Release 4.0 Enhancements

Call Center Support Enhancements

• Customizable Historical Queue Reports based on 19 pre-defined report types
• Scheduled Reports (Hourly, Daily, Weekly, Monthly) or on-demand
• Report Distribution via email and InfinityOne

Security Enhancements

• QR Code log-in for iOS and Android devices
• Control over Auth Token timeouts to reduce re-login requirements

Integration Enhancements

Salesforce Integration to make and receive calls via the UCX directly from within the Salesforce user interface

User Interface Enhancements

• Audio Device Selection Auto-detection Enhancements
• Improved Support for Emojis across all user interfaces

Support Enhancements

• Improved Log File access from UCX command line
• Removed STUN server requirement

UCX Release 7.0 Enhancements

Operating System Update

Telephony Framework Update

Web-based Configuration Utility Enhancements

• Database Repair – repair internal database issues from the GUI interface without requiring E-MetroTel support
• Analog Trunk Tune-Up – Initiate trunk tune-ups directly from the GUI interface, show detected and connected trunks and date of last tune-up
• Ping – Verify network connectivity to IP address or domain names directly from the UCX
• Traceroute – provides a map of how data on the internet travels from between the UCX and another destination
• View Changelog – see all the system updates that have been performed

• Allow backups to be uploaded from an administrator’s PC (not just USB or FTP)

Feature Enhancements

• Additional Language support for prompts and softkeys.
• Added a setting to allow Voice Call to ignore the DND feature

Security Enhancements

In addition to the enhanced security enabled with the move to the Oracle Linux 8 OS:

• Prevent a administrator from overriding E-MetroTel SSL if attempting to install a self-signed certificate
• Provided method to update the VPN Client Certificate via software update
• Updated the pre-defined firewall ports

Support Enhancements

• Enabled a Factory Reset capability via the UCX Imager Tool

Evergreen Support

Support is provided for the following Panasonic DT-xxx series devices using our XSTIM protocol capabilities.

Support is provided for the following Panasonic NT-xxx devices *.
These devices currently operate with basic feature set capability as limited by their current MGCP communication mode, but eventually will be XSTIM-enabled to provide the same feature set as other XSTIM-capable phones.

Notes:
*     These sets currently support basic functionality as described here: Panasonic MGCP IP Phones
**    These sets will be introduced soon after the Release 7.0 General Availability date