InfinityOne Release 6.0 is Generally Available on September 27, 2025. This release delivers a unified communications experience across the new Infinity Web Client for PC-based browsers, Infinity 3065 PC and mobile apps, and our upcoming Infinity 7xxx touchscreen phones. All the above clients provide collaboration capabilities via the InfinityOne 6.0 platform as shown in the Client & Device Functionality Comparison table below.
Key New Enhancements in 6.0
- Infinity Web Client: Provides PC-based desktop access, offering a faster, more intuitive interface with an updated look and feel.
- Unified Omnichannel Integration: All Omnichannel functions (SMS, web chat, WhatsApp, and Facebook Messenger) are now merged and are presented as another drawer in the Infinity Web Client. Configuration of Omnichannel is also integrated into the main administration pages.
- Softphone Enabled by Default: New users now automatically have the softphone feature turned on, simplifying onboarding.
- New Infinity 3065 Apps: Native application that interact with the operating systems on the PC and mobile devices, providing a feature rich integration for audio and camera control. Infinity 3065 extends InfinityOne messaging and video services to the user.
- Infinity 7xxx Series Ready: A dedicated physical desktop phone that also extends InfinityOne messaging and video service to the user.
- Security & Compliance: Updated platform dependencies and hardening consistent with current best practices.
Client & Device Functionality Comparison
This update is available to all supported UCX 7.0 systems with active software assurance. If you have automatic updates configured on the UCX system, InfinityOne 6.0 will be installed as of the next scheduled update. If not, a planned, manual software update will be required. Note that Omnichannel functionality continues to require a separate license before it can be configured in InfinityOne Release 6.0.See the documentation for additional details.
| Infinity Web Client | Infinity 3065 Apps | Infinity 7005 Phone | |
|---|---|---|---|
| Windows/Mac | Yes | Yes | Not applicable |
| Android/iPhone/iPad | No | Yes | Not applicable |
| MS Teams | Yes | No | Not applicable |
| Voice Calls (UCX) | WebRTC + XSTIM | Native XSTIM | Native XSTIM |
| Messaging | Chat, groups, channels | Chat, groups, channels | Chat, groups, channels |
| Video Conferencing | Browser-based | In-app video | On-screen video |
| Persistence | Requires active session | Persistent connection | Always-on endpoint |
| Omnichannel | Integrated | Not supported | Not supported |
| Queues/Wallboard | Supervisor/agent | Not supported | Not supported |
Additional improvements:
- Trusted Device Option: On login, users can select a “Trust this Device” option. When enabled, the login page will be bypassed on future connections from that browser, provided no other device logins occur in the meantime and the user does not log out.
- Unread Channels Automatically Shown: Chat (DM) channels with new unread messages are automatically unhidden so important updates are not missed. The same is done for public and private channels with new mentions of the user.
- Programmable Key Auto-Resizing: The programmable key area now automatically resizes based on the number of keys configured for that UCX extension.
How to update:
This update is available to all supported UCX 7.0 systems with active software assurance. If you have automatic updates configured on the UCX system, InfinityOne 6.0 will be installed as of the next scheduled update. If not, a planned, manual software update will be required.
Note that Omnichannel functionality continues to require a separate license before it can be configured in InfinityOne Release 6.0.
Known issues
