Call Recording provides the ability to force a call to be recorded or not recorded based on a call flow and override all other recording settings. If a call is to be recorded, it can start immediately. This will incorporate any announcements, hold music, etc. prior to being answered. It can also have the recording start at the time that the call is answered. Call recording can force a call to be recorded prior to going to a specific destination that does not allow call recordings to be set, such as ring groups, IVR etc.
To access the Call Recording page, perform the following steps:
In our example, we want to record calls going to the ring group for the support team. Instead of enabling call recording for each individual extension of the ring group, we create a call recording instance prior to going to the ring group.
To create a call recording, perform the following steps:
Enter a Description for the call recording, e.g. Support Group Recording
Select the Call Recording Mode that you want for the call flow
Call Recording Mode
|
Behavior
|
---|---|
Allow | Honor normal downstream call recording settings |
Record on Answer | Start recording when the call is answered, ignoring any downstream settings that say otherwise |
Record Immediately | Start recording immediately capturing ringing, announcements, MOH etc. |
Never | Disallow recording, ignoring downstream settings |
Enter the desired Destination, e.g. Ring Groups
Call recording options can also be set directly in the following pages:
See Call Recording Options for details.