For many issues, you will find more information about errors and/or hints for a solution in the log files.
You can also ask users reporting a problem to timestamp their problem by using the Stamp Log feature code 9*9.
To invoke Stamp Log feature, perform the following steps:
-
When idle, dial 9*9 (Note: You may need to press # to complete the dial string)
-
A message will be played back indicating the log stamp confirmation number.
To view log files, perform the following steps:
-
Open the UCx Web-based Configuration Utility
-
From the Support tab, select System Log Files
-
Select the log file you want to view from the drop down list box
-
Optionally, change the default number of log lines (100) to a different value (maximum 9999)
-
To display latest log entries on the page, press the Refresh button
Here is an example of stamp logs:
[2015-05-06 10:10:46] WARNING[3379] chan_ucx.c: Log stamp #1 from device 225
[2015-05-06 10:11:11] WARNING[3379] chan_ucx.c: Log stamp #2 from device 225
[2015-05-06 11:45:57] WARNING[3379] chan_ucx.c: Log stamp #3 from device 230
[2015-05-06 14:06:31] WARNING[3379] chan_ucx.c: Log stamp #4 from device 230
Note that you can query today's full log via SSH (putty) with the following command:
grep "Log stamp #" /var/log