If your phone system is not processing calls, you should restart the Telephony Service by performing the following steps:
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Open the UCX Web-based Configuration Utility
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From the System tab, select Dashboard
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In the Processes Status applet, click on the down arrow for Telephony Service and select Restart with diagnostics
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This option generates Diagnostic Information and immediately restarts the Telephony Service
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Contact your UCX reseller to report the problem