If you are getting a failure when you are performing a Software Update, check the following:
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Ensure your UCx system is connected to the Internet
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Ensure that DNS settings are properly configured (at least one valid DNS server must be specified). See section Network Parameters for more information.
If none of the checks reveals a problem, you can view information about the failure in the log file:
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Open the UCx Web-based Configuration Utility
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From the Support tab, select System Log Files
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Select the log file asterisk/swupdate.log in the drop down list box
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Scroll down to the bottom of the page for errors