Configuring the base UCX software
Creating User Extensions
Follow the standard procedures for creating WebRTC Extensions as described in Adding an InfinityOne Extension. In order to simplify the use of InfinityOne as an work at home solution, it may be useful to create (and assign) extensions with a numbering plan based on your current office system.
Setting up for Softphone Operation
Follow the procedures in Step 1 and Step 2 InfinityOne – Softphone Configuration Guide
Configuring the InfinityOne Server Software
Run the InfinityOne Installation Wizard
Follow the standard procedures for Installation and Setup for InfinityOne Release 2.
Configure the WebRTC functionality
Complete the procedures in Step 3 of the InfinityOne – Softphone Configuration Guide.
Enable the allowable user extensions, presence monitoring, and click to call capabilities using InfinityOne – Phone Presence and Click to Call
Adding Users to InfinityOne
Add User Accounts
Follow the standard procedures for setting up new users as described in InfinityOne – Adding Users.
Provide Users with access to InfinityOne Client
Review the different methods for access the InfinityOne client software as described in InfinityOne – User Interface Options, and have them review the various Installation and User Guides.
Assign Extensions to User Devices
Depending on the method you decided on for assigning the extensions to user devices, you should complete the relevant portion of Step 4 of the InfinityOne – Softphone Configuration Guide.
For some customers, it may not be possible to make any changes to the existing system and the InfinityOne Work at Home solution will operate completely independent from the existing system. While not ideal, it may be sufficient for temporary use until a higher degree of access to the existing system is available.
Using Desktop Infinity Phones
In addition to the InfinityOne desktop, browser based, and Mobile clients, the InfinityOne Work at Home solution works seamlessly with E-MetroTel’s XSTIM IP-based desktop phones. The InfinityOne Work at Home solution will monitor and send presence information for these phones and will allow click to dial to be initiated from the other collaboration interfaces while actually dialing out through the physical phone.
The Infinity 5000 series phones can easily be re-configured to connect to a cloud based InfinityOne Work at Home solution from people’s homes.
E-MetroTel IP Phones
For instructions on how to connect the Infinity 5000 series phones, refer to the documentation here: E-MetroTel Infinity phone
Next Steps
In order to improve the level of functionality of the solution, it will require additional configuration with respect to routing incoming calls to the users and the routing of outgoing calls per the scenarios described in InfinityOne Work at Home – General Overview.