Changing the Network parameters
- Log into InfinityOne as an Administrator.
- Click on the settings icon
on the top right corner and select Administration. - From the Administration navigation bar, select General.
- Click the expand down icon
next to Network (Requires a Service Restart).
- Change the Network parameters as required for the new network configuration. At any point you can undo a change by clicking on the red reset icon
next to a modified entry.
- After you have completed the changes, click the Save Changes button at the top of the page, or you may click Cancel to return to the originally configured settings.
Service Host Names and Port Numbers
Service HTTPS Port Number
The TCP port number used by InfinityOne for HTTPS connection. If you change this here, make sure you adjust any UCX based and/or customer based firewall to ensure traffic is passed.Site URL Host Name
The hostname/IP address used to access the InfinityOne server from the public network. In almost all cases this should be the same name as issued for the SSL certificate.Site URL Port Number
The port number used in conjunction with the Site URL Host Name. This port should be forwarded from the customer’s router to the InfinityOne Server IP address, or if using an AWS server, this port should be included in the security settings to make sure it is not blocked.Local Site URL Host Name
The local hostname or IP address used for scenarios where the customer router will not allow an internal device to communicate with another internal device via the router’s public internet address.Local Site Port Number
The port number to use in conjunction with the Local Site URL Host Name.
NOTE
Note that changes to these parameters will require a service restart to take effect. This will disconnect all browser and mobile users and will drop any active InfinityOne calls. If you suspect that there may be active users, you may want to alert them using an @all! command (which immediately notifies all active users with a banner) and possibly an an @all command as well (which notifies all users as a standard message) in the General channel.
