End User

  • End User, InfinityOne 6.0-enduser
InfinityOne 6.0 – Navigation

Browser Interface

Vue-Navigation.png

Install InfinityOne as an App

  1. Login to InfinityOne using the Chrome browser
  2. Click on the Chrome menu icon (3 dots on the top right of the browser)
  3. Move the mouse down to Cast, save and share, then select Install page as app…
  4. You will be prompted to add the app to Taskbar. Select Yes and a shortcut to InfinityOne will be created.  You can now use this shortcut on the taskbar or desktop to launch InfinityOne as an independent browser app.

Application Tabs

The application tabs are located on the left-hand side and provides access to the different applications available within InfinityOne.

  • Omnichannel
  • Chat
  • Channels
  • Groups
  • Reports
  • Queues
  • Pages
  • Calls

Navigation Panel

The navigation panel is located on the left-hand side beside the application tabs. You can expand hamburger_button.png or collapse left_collapse_icon.pngthe navigation panel by clicking the corresponding icons.

Vue-Menu.png

Search

At the top of the navigation bar, click the Search icon and the search box will be presented. You can start typing the name to narrow down the list.

Vue-Navigation-Search.png

Directory

At the top of the navigation bar, click the Directory icon and the page will present a complete listing of the items for each of the applications. Select the tabs at the top of the page to view the directory listing for that application:

  • Channels
  • Users
  • Queue Reports
  • Wallboard Queues
  • Pages

Vue-Navigation-Directory.png

Display Preferences

At the top of the navigation bar, click the Display icon and the drop-down list will show the display preferences that you can configure.

Vue-Navigation-Display.png

Create New

At the top of the navigation bar, click the Create New icon and you can select from the drop-list:

  • Channel
  • Report
  • Page

Vue-Navigation-CreateNew.png

My Account

At the top right hand corner, click on the box where your Avatar is displayed and it will show a drop-down box where you can update your Chat and Phone statuses, access My Account and Logout.

Vue-Navigation-MyAccount.png

Settings

At the top right hand corner, click on the Settings icon settings_3dots_icon.png and it will show a drop-down box where you can access the following functions:

  • Administration
  • Omnichannel
  • Legacy Client
  • Migrate Extension

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