Overview
There are 3 places in InfinityOne where you can chat with other users.
Chat
In the Chat tab, messages are private one-to-one conversations between two users. Only the two parties involved can view and respond to the messages.
Channels
In the Channels tab, conversations are open to all users to view and join. New users joining the channel can read all information previously published on the channel.
Channels bring the most benefit to your organization by improving collaboration among your teams. The issue with applications like Skype or IM, the information is not available for the rest of the team. However, with the InfinityOne Channels, that information is available to everyone and it is searchable.
Groups
In the Groups tab, they are similar to Channels except it is Private They are visible only to their respective members. Private channels can be joined by invitation only.
If you @ mention a user who is not a member, the user is automatically added to the group.
You can change a Channel into a Group by enabling the Private toggle. Conversely you can change a Group back to a Channel by disabling the Private toggle.
Presence and Click-to-Call
Beside the Avatar for each user, presence is indicated by the status icon showing the user’s chat and/or phone statuses.
If the user has a Phone Status, you can click on the icon to call the user. If the user only has a chat status, clicking on the icon will open up the chat channel with the user.
Clicking on the Avatar will also open up the chat channel with the user.
See InfinityOne 6.0 – Presence and Click to Call for more details.
Favorite
Select the Star icon 
beside the user or channel name to toggle ON/OFF as a Favorite. When marked as a favorite, the icon changes to a yellow star 
.
Under your Display preference, if Group By Favourites is selected. all your favorite users or channels will be grouped at the top of the left navigation panel.
Room Info
Click on the Info icon at the top right of the page to view details of the room.
Video Conference
To start a video conference with the user, click on the Video icon at the top right of the page. A new window will pop-up asking for confirmation to Start video conference.
The video conference will start immediately when you click Yes, or you may Cancel.
See InfinityOne 6.0 – Video Conference for more details.
Members or User Info
To see details of the user or members of the channel, click on the User or Members icon at the top right of the page.
 |  |
Search Messages
Click on the search icon 
on the top right of the page. A search box will be presented.
This allows you to search for messages in the current chat/channel/group that matches the search text. You can search using RegExp, e.g. /^text/. Messages that match the search string are listed.
Click on the jump to icon 
to scroll to the message on the page.
Files
for the entry and you have the option to:- Jump to Message
- Download (the file)
- Delete (the file)
Notifications Preferences
and select Notifications Preferences.
See InfinityOne 6.0 – Notifications for more details.
Mentions / Starred / Pinned
Click on the 3 dots icon to access the options to view:
- Mentions
- Starred Messages
- Pinned Messages
Clean Up Messages
and select Clean up Messages.- Date and Time range
- Users
- Do not delete pinned messages
- Only delete the attached files, keep messages
See InfinityOne 6.0 – Retention Policy for details.
Sending a Chat
Sending chat messages is simple:
- First select the user from the left navigation panel.
- Then type your message in the message box.
- To insert a new line without sending the message, press Shift+Enter.
- Emojis can be added to your message by clickng on the emoji icon located on the left of the message box, or by typing the Emoji name between colon signs (eg. :smile:) Note that not all emojis are supported.
- To send the message press the Enter key or click on the Send button
.
Message Formatting
When typing text in the message box, the formatting options are listed at the bottom of the message box.
After typing the text, highlight the text you want formatted, then click on the formatting option.
Attachments
To upload a file, click on the + attachment icon on the right of the message box.
A pop-up box will appear to locate the file on the local computer. After opening the desired file, another pop-up will appear confirming the file name, you can enter a description and then click the Send button.
There is a file size limit that is configured by the administrator.
Emojis
To add emojis to your text message, click on the emoji icon on the left of the message box.
A pop-up will be displayed where you can search and select the desired emoji. The selected emoji will be added to the message box.
Note that not all emojis are supported. If an unsupported emoji is chosen, nothing will happen.
@ Mentions
Mentioning Users
You can “mention” someone by typing @ followed by their username, for example @john. Enter @ and start typing the username or a portion of their name or email address; a drop-down list will appear where you can select the desired user.
In the Browser interface, a user can be selected from the list by clicking on the username or using the keyboard arrow keys to scroll up and down to the desired entry. Then select the user by pressing the Tab or Enter key.
If the user is not currently a member of that room, they will be invited and automatically joined to the room. (In the Mobile interface, this is the method for inviting users.)
When someone is mentioned in a room, they will get a desktop notification and also a badge count beside the room name if they are not already in the room.
Each of your mentions are also listed in the @mentions list when you click on 3 dots icon and select Mentions or when you select it from the Channel Details screen on the Mobile interface.
Special Mentions
There are three additional special use cases of @mentions.
- @all – This will send a message to all members in the current channel and will alert those users as if they had been @mentioned explicitly (refer to above)
- @here – This will send a message to all members in the user’s current room. If other members of the room are currently viewing that room, they will receive a notification as if they had been mentioned explicitly in the room
- @all! – This will send a message to all users regardless of which room or channel the user is in when they originate the message, and will alert those users as if they had been @mentioned directly (refer to above). In addition, if the other users are currently on-line they will see a red banner at the top of the InfinityOne window similar to this:
It is recommended that you use a channel that everyone has access to such as the default (i.e. general) channel so that everyone has a history of the message that was sent.
The behavior of each of the three alerts is the same regardless of whether the other users are using the web browser, or mobility client interface, with the exception that the mobility interface does not display a red banner.
Mentioning Rooms or Channels
Similar to “@ mentions” you can use ‘#’ to mention a room, so that users can click the room name to be switched to that room.
Message Features
Edit
After sending a message, you can edit it by hovering your mouse over the message, then select the edit icon.
Edit the message and hit the Enter key or click the Send button to update the message.
Press the esc key to cancel and exit editing mode without making any changes.
Emoji Reaction
There are 3 ways to react to a message:
1. Hover over the message and select the emoji icon.
2. Click on the Add reaction icon when hovering the mouse pointer over an existing reaction.
3. Clink on an existing reaction that someone else has added. This increments the reaction count and adds the user’s username to the list of users.
Reaction can be removed by a user who has reacted by clicking on the reaction icon. The reaction count will be decrement and the emoji is removed if the count goes to zero.
View who has reacted by hovering the mouse pointer over an existing reaction.
Not all emojis are supported. If an unsupported emoji is chosen, nothing will happen.
Star / Pin / Delete
Hover over a message and click on the 3 dots, you can select to Star, Pin or Delete the message.
- Star Message – message will appear in the Starred Messages list that only you can see
- Pin Message – message will appear in the Pinned Messages list for everyone in the room to see
- Delete – you will be prompted to confirm deletion of the message
The functions available depend on the permissions configured by the administrator. The default permission for a normal user typically does not allow the Pin function.
Features Description
EDITING messages
Messages can be edited after posting. The default permissions allow the message creator to edit their messages.
Additionally, the default permissions allow the following users to edit other’s messages:
- System administrators
- Room owners
- Room moderators
- Someone with a role that includes the edit-message permission (see Roles and Permissions)
DELETING messages
Messages can be deleted after posting. The default permissions allow the message creator to delete their messages.
Additionally, the default permissions allow the following users to delete other’s messages:
- System administrators
- Room owners
- Room moderators
- Someone with a role that includes the delete-message permission (see Roles and Permissions)
STARRING messages
Any user can mark a message for easy access with the Star message feature.
Starred messages have the following behavior:
- Visible only to the user who starred them
- Can be viewed in the Starred Messages list
PINNING messages
Message pinning is a privileged feature allowing administrators, room owners, and moderators to highlight important messages for all room members.
- Visible to everyone viewing the room.
- Can only be added/removed by:
- System administrators
- Room owners
- Room moderators
- Someone with the role that includes the pin-message permission (see Roles and Permissions).
- Can be viewed in the Pinned Messages list
REACTING to messages
Message reactions is a general feature allowing any user to add one or more emoji(s) to a message. Reaction icons are placed below the message. They contain the icon and the number of users who have the same reaction.
Reactions have the following behavior:
- Visible to everyone viewing the message
- Show a numeric count of the number of users with the same reaction
- Show who has reacted when the mouse pointer hovers over an existing reaction
