End User

Keypad

1	Line key	Select a line key to start a call.
2	Hold	To place a call on hold.
3	Mute	To mute a call.
4	Disconnect	To end a call.
5	Recents	To view the call history.
6	Contacts	To access the contacts list on mobile phone.
7	Keypad	Quick access to the Keypad screen.
8	Voicemail	To access the voice mailbox.
9	Settings	To access additional configuration settings.
10	Speaker	Switch audio path to Speaker.
11	Headset	Switch audio path to Headset.
12	Programmable keys	Line keys and programmable feature keys.
13	Paste	Select to paste phone number from clipboard.

1	Line key	Select a line key to start a call.
2	Hold	To place a call on hold.
3	Mute	To mute a call.
4	Disconnect	To end a call.
5	Recents	To view the call history.
6	Contacts	To access the local contacts list.
7	Keypad	Quick access to the Keypad screen.
8	Voicemail	To access the voice mailbox.
9	Settings	To access additional configuration settings.
10	Audio	To configure audio devices.
11	Volume	To adjust the volume levels of calls.
12	Programmable keys	Line keys and programmable feature keys.
13	Paste	Click to paste phone number from clipboard.

The configuration settings for the application include:

The UCX Server address and port is configured under Profile Settings. If permitted by the administrator, the user can create multiple profiles.

Preferences are grouped under:

Run Echo Test and Audio Test to check the audio paths for the application.

The Ringtone and Volume can be adjusted.

On the Desktop version, the Audio Devices section allows you to select the desired input and output devices.

Mobile	Desktop

Select the desired language.

Select the theme for the application.

Perform the actions here only when instructed by the administrator or support engineer.

Contact Us – Send an email to E-Metrotel Support. The application log file is automatically attached.
Run Network Test – Initiates a series of diagnostics to evaluate average return time, packet loss and jitter.
Reset Device ID – Reset the Device ID linked to your softphone. This will redirect you back to the setup process.
Debug Logging – Toggle debug logging ON/OFF for further and deeper troubleshooting.

Download App Logs – Download the application logs to your local PC.
Contact Us – Send an email to E-Metrotel Support. Please attach the log file and describe the issue. Explain how to reproduce the issue if possible.